Shemida Garces

SHEMIDA GARCES-| Mobile: -| Sangi Gate House no. 3275 Brgy. Pajo Lapu Lapu City. LinkedIn profile: https://www.linkedin.com/in/shemida-garces-/ Professional Summary • • • Results-oriented and self-driven professional with exceptional communication and leadership skills, and the ability to adapt quickly to change. Knowledge of Microsoft office tools such as Outlook, PowerPoint, Excel, and Word Certified Team leader/Subject Matter Expert/Coach Core Capabilities/Technical Skills • • • • • • • • • • • • Problem Solving Skills Communication Skills Stakeholder Management Computer system and records/Technical Aptitude Time Management Employee/Manager Focus Proficiency in MS Office, Gmail and Google Document Customer Focus Drive Strategies and Innovation Build Engagement & Understanding Learning on the Fly Email Management Work History • • • • • Customer Service Representative at Cebu Global Teleservices Inc | Mango Avenue - February 2009 – June 2009 Technical Support Representative at Qualfon Philippines Inc. | Cebu IT Park lahug - November 2010 - May 2011 Subject Matter Expert Telstra Small Business at Teleperformance - April 2013 – August 2011 Demand Expert/Subject Matter Expert at Telstra International Philippines Inc. | Ebloc 2 8flr Asiatown IT Park Lahug Cebu City - August 2014 – Current Team Lead Secondment at Telstra International Philippines Inc. | Ebloc 2 8flr Asiatown IT Park Lahug Cebu City - August 2014 – Current Education Bachelor of Science – University of San Jose-Recoletos- Character Reference Paolo Solis Business Operations Senior Lead at Telstra International Philippines Inc. - Joshua Dabatos Business Specialist at Telstra International Philippines Inc. - Ana Topacio Account Manager – Account Development and Support at Telstra International Philippines Inc.-