Shelmith Musembi

S.M SHELMITH MUSEMBI PROFESSIONAL SUMMARY CONTACT I am an ambitious, driven and dedicated individual with a positive outlook, seeking challenging opportunities. A dedicated Customer service provider and Office Administrator with 9 years experience and knowledge of service -- delivery and proven multitasking abilities CAREER ASPIRATIONS. To acquire more professional knowledge and work experience. To utilize Nairobi, Kenya www.linkedin.com/in/shelmi th- my already acquired skills and gain new skills through challenges and learning opportunities. My objective is to work in an organization that will continuously grow my skills, capabilities, skills and educational qualifications SKILLS Team Work Time Management Leadership EDUCATION- - UNIVERSITY OF NAIROBI DEGREE IN BACHELOR OF ARTS IN JOURNALISM AND MEDIA STUDIES Verbal & Written 2011 - 2011 - Communication CERTIFICATE IN GRAPHIC DESIGN LANGUAGE 2011 - 2011 - ZETECH COLLEGE BURUBURU INSTITUTE OF FINE ARTS CERTIFICATE IN GRAPHIC DESIGN English Swahili 2007 - 2010 - CARMEL GIRLS SECONDARY SCHOOL KENYA CERTIFICATE OF SECONDARY EDUCATION 1998 - 2006 - NAIROBI RIVER PRIMARY SCHOOL KENYA CERTIFICATE OF PRIMARY EDUCATION NEKITRA SANAA WORK EXPERIENCE Customer Service Support June 2021 - June 2022 Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Recommended products to customers, thoroughly explaining details. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Recorded account information to open new customer accounts. Answered customer telephone calls promptly to avoid onhold wait times. Updated account information to maintain customer records. Responded to customer requests for products, services and company information. Offered advice and assistance to customers, paying attention to special needs or wants. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. SURVTECH KENYA LIMITED EXECUTIVE PERSONAL ASSISTANT 2011 - April 2021 Coordinated office activities and operations to secure efficiency , and compliance to company policies Adapted to workflow changes and implemented continuous process improvements to overcome obstacles. Maintained personnel records and updated internal databases to support document management. Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel. Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies. Handled the ETR machine and issuing receipts Handled the safe and ensuring that the days earnings and cheques have been banked Supervised administrative staff and divide responsibilities to ensure performance Managed phone calls and correspondence (e-mail, letters, packages etc.) Updated records and databases with personnel, financial and other data Tracked stocks of office supplies and place orders when necessary Submitted timely reports and prepare presentations/proposals as assigned Assisted colleagues whenever necessary Computerized office activities, maintained customer communications , and tracked records through delivery. Collected, validated and distributed information to employees. COMPETENCIES Complaint Resolution Multi-line phone talent Order fulfillment Money handling abilities Stock management Record keeping strengths Administrative support TECHNICAL PROFILE Microsoft Office Suite QuickBooks Google Drive Zoom Adobe Illustrator WordPress Microsoft Outlook Adobe Photoshop Adobe Indesign Canva Google Workspace Clickup Calendly ANGELA KOKI NDUNDA HUMAN RESOURCE MANAGER LANDMARK PORT CONVEYORS P.O BOX- NAIROBI. Cell Phone:- 2. CAROLINE NYAMBURA P.O BOX- NAIROBI REFFEREES Cell Phone:- 3. PATRISSE MULUMBA MANAGER BATA SHOE KENYA PLC P.O BOX- NAIROBI Cell Phone:-