Shelly Dutta

Shelly Dutta Kolkata, India-|- Enthusiastic and adaptable professional with 7 years of experience in fostering strong relationships and delivering tailored solutions. Seeking to transition into customer support, where I can apply my excellent communication, problem-solving, and client-focused skills to enhance customer satisfaction and contribute to team success. Professional Experience Self-employed Freelance English Educator 01/16 - 01/25 - • Provided personalized English lessons to students of various age groups and academic levels. • Enhanced students' skills in grammar, writing, reading comprehension, and oral communication. • Fostered strong relationships with students and parents, ensuring long-term tutoring engagements. Education ST. Xavier’s Institution ICSE (Indian Certificate of Secondary Education) - Class - 10 • Percentage- 80.5 ST. Xavier’s Institution ISC (Indian School Certificate) - Class- 12 • Percentage- 70.5 Key Skills • Languages: Fluent in English, Hindi, and Bengali (both written and spoken). • Computer Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Suite, and basic knowledge of CRM tools and data management software. Projects Local Community Centre 01/16 - 01/25 • Helped underprivileged students with homework and exam preparation, improving their academic performance by 15%. Professional Skills & Achievements • Master of Clear Conversations: Able to simplify complex ideas for easy understanding • Patience and Empathy in Action: Skilled at understanding and responding to individual needs. • Creative Problem Solver: Creative in finding solutions to challenges. • Quick to Adapt, Always on Point: Quick to adjust to different customer needs. • Conflict Responder: Experienced in resolving issues calmly and professionally. • Master of Multitasking: Efficient at handling multiple tasks without compromising quality. • Relationship Builder: Expert in building trust and fostering loyalty.