Shella May Palero

Shella May F. Palero Blk C4 Lot9 Sampaloc Street S.I.R. New Matina, Davao City Email:-Skype: live:.cid.a5ab7cf596836df6 Mobile Number: - Personal Profile I am highly organized, dedicated, with a proven ability to improve working environment and committed to work responsibly as an employee. I possess strong interpersonal skills, demonstrating the utmost discretion and integrity when dealing with confidential information. I am also proficient in business, reflected familiarity with customer service, sales, email and chats, and any virtual task. Objective I am a Sales and Service Specialist with 4 years’ experience at one of the world class Business Process Outsourcing in the Philippines. During my 4 years’ experience, I have been an SME (Subject Matter Expert), mentor, and one of the OIC supervisors in the company. I am looking for an opportunity to get a permanent job and to be part of your team where I can use my skills in coaching and helping agents to do their job well. Experience Customer Service Representative Cyber city an iQor Company- I started joining the company as a trainee from one of their retail account which I handled 1-800Flowers.com one of the biggest flower company in the United States and have developed impeccable phone manners, and an ability to deal with agitated or distressed customers. I have progressed to an agent and fortunately, the company assigned me as a mentor/ OIC supervisor during the peak week of the account. Every season we have a different ramp, which means that thousands of American customers will call to buy flowers for their loved ones. Our main goal is to deliver smiles to every customer and recipient and make them feel that we care. Especially with our account, we are known for providing Excellence Plus Service. As a mentor, we are making sure that all the representatives are following the call flow and doing their job accordingly. Customer Service Representative VXI Global- My journey with this company taught me how to handle pressure, especially in sales. I was handling calls for At&t billing and sales, It was an amazing team that I had and during my first week, I was happy for I was the first agent in our wave who got the sale. Speaking with customers who have problems with their mobile phones, home phone, and the internet really taught me a lot about how to really listen also for me to know the main reason for their call or issue. Working with At&t billing and sales was really fun. Fun because I learn from each and every call. Every day I spoke with different customers with different scenarios taught me how to deal with handling the call properly especially it's new to me. All in all, I am grateful to be part of the company and also thankful for the experience that I gain. Customer Service Representative Awesome OS 2019- January 2020 I was first a customer service representative for The Black Tux, it is online suits and tuxedos for rent and for keeps. Later on, promoted to a fit specialist. My job being a fit specialist was to make sure all the sizes of all the rentals and orders we have for that day have been size check before handing it over to our delivery time. I also make sure that the body fit of the customer is just right for the size we have on our sheets. Because most of our orders are for Weddings and other special occasions and I don't wanna ruin the look of the Groom by sending them the wrong sizes. That is why the first half of my shift I make sure to call all the orders that need to be verified by the customer. Mostly my job is to offer sizes that would suit better for our customer and to make sure the customer is happy. Home Based (Freelancer) Lmedia, DYservices, Home and Auto Insurance, Real Estate, Data Entry, Digitech Payments January 2017- Present date For Lmedia Company I handled Data Entry task where I validate leads submitted by the Agents and put comments on their areas of improvement. Handled inbound calls for Auto and Health Insurance (DY Services). Took a few calls for a Real Estate Investor where we gather information from the prospect to offer cash to buy their home or rental property. Took inbound and outbound calls and emails for Digitech Payments. Skills • Excellent Written and Verbal Communication Skills • Great Comprehension Skills • Great Listening Skills • Great in Multi-tasking Skills • Great Time Management Skills • Advanced computer skills (Microsoft Word, Excel and PowerPoint) • Great coaching skills References Japeth Lamoste- Awesome OS (Supervisor) Janeth Balingkit- iQor (Qaulity Analyst) Jalyn Noblezada- CONVERGYS (Corporate Trainor)