SHELLA MARIE P. MATIAS-• 9 Gen. Trias, Hulong Duhat, Malabon City • -
CORE COMPETENCIES
Critical Thinking │Issue Resolution│ Calm Under Pressure │Teamwork
WORK EXPERIENCE
Alorica Philippines Quezon City, Philippines
Customer Service Representative October 2017 – Present
Identified customers need, clarified information, researched every issue and provided solution or alternatives.
Educated customers on products, service to ensure overall better communication.
Built sustainable relationships and engage customers by taking extra mile.
Followed compliance with company regulations by maintaining the confidentiality of client’s information.
Developed of exemplary writing skills through continued correspondence with upwards of 40 customers per day.
Events by Bells and Charms Quezon City, Philippines
Wedding Coordinator April 2017 – October 2017
Coordinated wedding, birthday, and reunions. Skills Used Organizations of business records.
Contacted various vendors to arrange and schedule for the event through phone and email.
Worked with a variety of individuals including client, vendors, and family to ensure proper execution.
Organized multiple out of city events that included travel for clients and the company.
Managed various staff from different businesses.
Assisted with setting up decorations, pinning on flowers, greeting guests.
Communicated with the bride and groom prior to the wedding.
Nepomuceno Catering Malabon City, Philippines
Waitress December 2016 – January 2017
Displayed advanced customer service competencies in every position held-ensured all guests received prompt and attentive service.
Thrived within high-volume environments, servicing up to 250 guests per event.
Stocked napkins, teabags, silverware, and other supplies. Scored 95% for work performance in every event.
Responded to inquiries regarding meal preparation and services.
Followed food safety procedures according to company policies and health and sanitation regulations.
Jollibee Food Corporation Caloocan City, Philippines
Service Crew/ Cashier March 2014 – October 2015
Greeted customers and took orders, suggesting menu items and add-ons to increase 20% revenue of the store.
Performed duties at various stations, included drive-thru and front counter.
Trained newly hired 10+ trainees every month to ensure seamless service and also built loyal clientele through friendly interaction and consistent appreciation.
Maintained high standards of customer service during high-volume, fast-paced operations
Prepared all food orders within 2-3 minutes time frame. Assembled food orders while maintaining appropriate portion control.
EDUCATION
City of Malabon University: Malabon City, Philippines
Bachelor of Secondary Education Major in Social Studies
LICENSE AND CERTIFICATIONS
Licensed Professional Teacher 2019
Educators: Locally and Globally Competitive Future Teachers March 6, 2016
Impact of Environmental Issues in Malabon January 1, 2015
