SHELLA MAE R. ENRIQUEZ
Blk 28 Lot 9 Deca Phase 2 Indangan
Davao City, Philippines-
OBJECTIVE
A position of a virtual assistant that will allow me to utilize the skills I acquired from my past job experiences and education as well. I would appreciate having more opportunities for personal and professional growth as well as I am willing to be trained and learn more new skills.
EDUCATION
Brokenshire College, Davao City, Philippines
Enrolled in Bachelor of Science in Nursing
Graduated on 27th of March in the year 2010
SKILLS
Proficient with MS Office Suite and Google Suite (Word,Excel,Powerpoint),data entry, lead generation, web research, chat support, email, text and calls handling, can communicate in English efficiently and able to type fast.
WORK EXPERIENCE
Cyber City Teleservices Ltd., Davao City, Philippines2011
Sales Specialist
Inbound calls
Order entry
Promote and upsell products and services
Cyber City Teleservices Ltd., Davao City, Philippines2012
Customer Service Representative
Seasonal Account
Outbound call
Assists customer’s billing issues
Process payments and payment arrangement
Do basic troubleshooting steps
Provide solutions to customer’s concern
Virtual Assistant September 2012
Lead generation
Real Estate VA January-
Ads posting
Social Media Management
Emails
Part-time position
Customer Service Representative January-
Inbound calls
Live chats, SMS, emails handling,
Test prep company
CRM platform
Personal VA Jan 2022 – March 2023
Schedule appointments
Part-time position
Inbound/outbound calls
SMS and emails handling
REFERENCES
Febe Zabala-
Dawn Valerie Hisoler-
Vanessa Reburiano-
