SHELDON HAGEL
Aspiring Web Developer
s-
_-
5 http://digitalexpressions.me
+ Calgary, AB
EXPERIENCE
STRENGTHS
Application Packaging & Deployment
Team Lead
Box
Compugen Inc
r 06/2016 - 12/2016
+ Calgary, AB
Host weekly team status meetings to ensure everyone is up to date on
current initiatives.
Thinking Outside The
Solutions to problems are often hidden in
plain sight, coworkers both on and off my
team regularly look to me to help find
them.
Act as the focal point for all external teams who require guidance on
how to properly engage the Application Packaging service.
Represent the Application Packaging team as required for various
ongoing projects.
Offer guidance to team members regarding appropriate technical
solutions to problems as they arise.
Make decisions on behalf of the Application Packaging service as they
pertain to both operational and project deliverables.
Application Quality Control and
Deployment Analyst
Compugen Inc
r 02/2011 - 12/2016
Quick Learner
I joined the Application Packaging team
with a strong desire to learn but almost
no background knowledge on how the
technologies worked, 6 months later I had
updated all the documentation to current
standards and began training others on
how the service worked.
EDUCATION
+ Calgary, AB
Ensure current documentation is kept up to date and relevant.
Write new documentation as required for new procedures.
Look for opportunities to improve current process.
Interact with multiple technical and non-technical groups in a
professional manner.
Advanced Web Developer
Bootcamp
Udemy
r 11/2017 - Ongoing
Resolve third level support requests that have been escalated to my
team.
Simultaneously juggle project and operational initiatives to ensure they
are completed on time.
Check over every newly packaged application to ensure they comply
Web Developer Bootcamp
Udemy
r 08/2017 - 11/2017
with company standards.
Work unsupervised to ensure operational tasks are completed as
required.
Use creative problem solving to create unique solutions to problems
as they arise.
Android Basics by Google
Udacity
r 09/2016 - 04/2017
Created and maintained a standard list of SQL queries to use for SCCM
deployments.
Provide support to IT projects as necessary (Internet Explorer 8
migration, Office 2010 migration, Outlook 2010 migration, Windows 7
migration, App-V 5 migration)
Business Analysis
Extension Certificate
Mount Royal University
r 01/2013 - 04/2014
EXPERIENCE
EDUCATION
Client Services Analyst
Network Systems Analyst
Program
Metafore
r 02/2008 - 02/2011
+ Calgary, AB
Coach fellow analysts on how to handle various types of onboarding
tickets.
S.A.I.T
r 09/2005 - 03/2006
Perform quality assurance on completed onboarding tickets to ensure
all required work was documented and provide feedback to the
analyst as needed.
Work with minimal supervision and manage projects assigned to me
and ensure they are completed by their deadline.
Act as the main IT contact for the Executive Vice-President, Enhanced
Oil Development & New Resource Plays.
CERTIFICATES
Java Level 1
Cambridge Certification Authority
Troubleshoot hardware and software issues both over the phone and
in person, escalating issues if required.
COURSES
SKILLS
Query with Transact-SQL
Languages
Data Analysis Boot Camp
Powershell
CSS
SQL
HTML
XML
Python
Java
JavaScript
jQuery
Introduction to Python for Data
Science
Technical
Android Studio
MongoDB
Bootstrap
Semantic UI
Active Directory
NodeJS
GIT
ExpressJS
App-V
SCCM
Admin Studio
Core
Problem solving
Leadership
Critical thinking
Release Management
Communication
Troubleshooting
Operating Systems
Windows
Inclusive Leadership Training: Leading
with Effective Communication
Linux
Self-management
Adaptability
Technical Support
PASSIONS
T
Geeking out with new technology
T
Massive Open Online Courses
