Sheldon Chambers

Sheldon Chambers Lot 490, 3 East Greater Portmore, St. Catherine, Jamaica W.I Tel:- Email:- Objective Working Experience To add to the productivity and profitability of my immediate place of employment. Ultimately, to build a career in the world of work using my excellent proficiencies in “Customer Appreciation/Service and Computer applications”. Presently from Sep 10, 2012 Oct 5,2009 –Sept 08, 2012 Montego Bay Ministry of National Security Kingston Affiliated Computer Service-A Xerox Company Freeport, IT Service Helpdesk Representative (Inbound and Outbound) – From Dec 12, 2011  Responsibilities are in the Information Technology Helpdesk Department for “Ryder” a conglomerate.  Remotely accessing User’s PCs and Laptops when necessary to: install software(s) and troubleshoot issue(s).  Unlock/ Reset User’s password in Active directory (AD)  Create User’s profile and granting access to software and/ websites within the Ryder Domain. Customer Service Representative (Inbound) – From Oct 5,2009 – Dec, 20, 2011   Responsibilities are in the Accounts Receivable/Billing Department /INV-POD Team for “Office Depot” a conglomerate. Process credit card payments; apply credit and/over-payment(s), sending copies of Receipt(s), Invoice(s), Statement(s) and Proof of Deliveries (Pod) to customers.  First Responder (Emergency Evacuation) for SBU: Office Depot/ACD Inbound Team.  Employee of the Month for July 2010 Feb 2007 – July 2009 National Asset Recovery Services (NARS) Freeport, Montego Bay Customer Service/ Retention Rep (Inbound & Outbound) – From Feb 2007 – July 2009     Education Responsibilities are in the Accounts Receivable/Collection Department for “24 Hour Fitness” a conglomerate. Processing debit/credit card payments; apply credit and/over-payment(s) to customer’s accounts. Renewing customer’s membership. Sending copies of Receipt(s), Invoice(s) and Statement(s) to customers. Presently from 2014 Portmore Community College St. Catherine Sheldon Chambers Lot 490, 3 East Greater Portmore, St. Catherine, Jamaica W.I Tel:- Email:-Qualification Bachelor of Science Degree in Management Information System(MIS) - Pending Associate of Science Degree in Computer Application and Business Studies (CABS) Certificates in: Money Laundering – Level 1 - REDTRAC Financial Investigation - Level 1 - REDTRAC Affiliated Computer Services Inc. –Introduction to Lean Six Sigma Certification Skills Computer/Typing  I can type a maximum of 40 words per minute (WPM).  Adept knowledge in computer programming applications (PHP, Visual Basics, HTML and JAVA)  Adept knowledge in computer repairs/ and troubleshooting. Microsoft Office  Adept in the Internet and Microsoft Office (Word, Excel, Access, Publisher, Power Point) Communication:  I am fluent in English  I can speak “Basic Conversational Spanish” Organizations/Activities Copse Seventh-day Adventist Church  Past Member of the Altair Pathfinder Club  Teach for Corner Stone class (Ages 13-18) Reggae Lions Football Club  Past Member Reference Mrs. Shaula Braham Mr. Dwight Clarke Head of Computer Department Portmore Community College St. Catherine Tel:- Deputy Superintendent of Police Jamaica Constabulary Force Kingston Tel:-