Shelamie Salido Tacasa

Shelamie Tacasa Customer Support Executive -Finance Purok 6, Maloco Ibajay, Aklan 5613 -- EXPERIENCE SKILLS Summit-Ecom, HK —Customer Service Leader (January 2021 ​Excellent Customer Service -July 30,2021) Handling product research through AliExpress from Jan-Feb 2021 ​Familiar with Zoom, G-meet, Canva Virtual Assistant from March-June 2021 ​Familiar with project Customer Service Leader from June 30-July 30, 2021 management tool like Monday.com Wells Fargo EGS, Taguig, M.M — Phone Banker 2 ​Familiar with Gorgias (email August 2016 - October 2020 support) -handling phone inquiries about bank account balances, transfers, and Social Media Management credit card transactions WNS Global, Quezon City, M.M— Senior Operation Associate August 2013 - March 2013 -processing car insurance claims over the phone -booking for rental cars and car repairs after processing the claim Sykes Marketing Services, Inc., M.M-Customer Service Representative (May 2008-June 2013) -answering phone inquiries of customers regarding status of car loans, balances, and pay off amounts -assisting newly hired agents to take on their role in their first month EDUCATION U.P Diliman, Quezon City —Bachelor of Arts in History June 2003 - April 2007 Dean’s Lister for 2 semesters Representative in the School’s Dormitory P.S.B.A, Quezon City — Bachelor of Science in Accountancy June 2014 - in progress 2nd place in the school’s quiz bee in 2016 PROJECT Customer Vision and Mission LANGUAGES Filipino, English Little Spanish and Japanese