Shekinah Carillo

Hi, I'm Shekinah. You can call me Kaye. I have been working in the BPO (Business Process Outsourcing) Industry for nearly 3 years.

While completing my studies, I worked full-time as a Customer Service Representative during the night. The work I had has given me key employability skills while also allowing me to experience working in a professional and fast-paced work environment.

With regard to my ability to meet the specific requirements:

• Customer Service: Worked for four years customer service environment providing customer service over-the-phone.

• Supervisory Skills: Trained for 6 months to be able to supervise other agents and answer managerial calls.

• General Administration: Did a 3-month training learning the use of skills including filing, data processing, records management and written communication.

My employers have commended me for my high level of interpersonal skills and naturally engaging personality. My motivations include learning new things and the challenge of meeting key objectives.