Sheilanaomi W. Njoroge

I am a seasoned IT professional with over 5 years of experience in customer service and 8 years in network operations, I have developed a strong skill set in IT project management, systems optimization, and customer service management. I hold a Bachelor's degree in Business Information Technology and a Diploma in Project Management, as well as several certifications from Sophos and PeopleCert.

In my current role as a Customer Service Specialist, I create comprehensive reports on product consumption, manage sales follow-ups and invoice payments, and streamline order processing and complaint resolution. I also facilitate better financial oversight by coordinating with the finance department. Previously, I led a team as a Network Operations Center Team Lead, achieving 99.9% uptime for a wide area network, training team members and users, and conducting regular system checks and maintenance. I am passionate about delivering high-quality service and ensuring customer satisfaction.