Sheilah Keppler

Client-focused and innovative Customer Service Representative with over 20+ years of experience providing exceptional customer service, assisting clients with inquiries and concerns, and identifying customer needs to suggest suitable products, solutions, and services. Highly skilled in virtual and face-to-face remote customer communication, coaching customers through retail issues and medical provider concerns, and rapidly responding to client calls. Adept at managing payment processing, refunds, and returns as needed in a retail environment. In the medical health field, skilled in resolving concerns about authorizations and claims or connecting the client with an appropriate department to assist the client. Skills**:** Licensed life Insurance Agent-Texas, Live chat, follow-up emails, Microsoft Office Suite, Facets, Care Radius