Sheilah Esmeralda E. Aguilar

Aguilar, Sheilah Esmeralda E. 2121 Calabasita St. Bgy. 539 Zone 53 Sampaloc Manila 1008 - - Objective To be able to provide excellent and accurate service to my client. And to be able to apply my knowledge and skills to help achieve company goals; with opportunities for professional and personal development. Experience Training for Real Estate Investor VA [July 2016] I had extensive training as VA for real estate investor clients. Also I had Boot Camp Training to do Calls for Seller, Agents and Investor. So I know how to deal and deliver services with the Seller and Investor. Trained and has knowledge in the use of PODIO, do skip tracing, do comparables using the MLS and other syndicated sites. I have knowledge in posting to marketing sites such as Craigslist. Has knowledge and experience in simple blogging. . I got the skills and training that the Client is looking for in a VA. Appointment Setter | Home Based [March 2016 - June 2016] This is a health care account. My client was an agent for supplemental health care. I call leads and set appointment for my client so He can discuss on Supplemental Health Care Insurance and eventually sign up for him. Appointment Setter/Front Liner | Home Based [July 2015- February 2016] Act as front liner in an investment opportunity in the aviation field, if respondent agrees for files/video to be sent to them, I transfer them to a closer based in the United States. Send Production report at the end of day. Makes an average of 300 calls per day. Telemarketer | Home Based [October 2014 – July 2015] Australian/New Zealand Account for Business Services and Assistance. I do Inbound and Outbound Calls in an 8-hour shift. I also generate production report in a daily basis. Appointment Setter | Home Based [April 2014 – October 2014] Email & Chat Support| Home Based [November 2013 – March 2014] This is an online retail company. I respond to Suppliers and Customers’ Emails and chats. The scope is customer service, selling, up selling and post selling concerns including tracking and returns. English Tutor| Home Based|Part Time [April 2013 – October 2013] Teach English language and grammar to Japanese Students based on a module set by the company. Gives feedback/areas for improvement to students. Voice & Chat Support |Convergys Phils. [August 2011 – November 2012] This is a retail fashion store in the US, Macys. Our scope is from pre-sale, sale and post sale concerns. I became a floor support/SME as well who assists other agents in handling their calls. Primary Responsibilities: 1. Listens and acknowledges customer’s issues and concerns. 2. Get the issues resolved at a timely manner. 3. Assists customers in finding and purchasing company’s products. 4. Process order and follow up to make sure the customer is satisfied. 5. Document in detail all interactions with customers, whether it involves an inquiry for services or resolving a customer’s complaints. 6. Assists other Customer Service Representatives in handling their calls and how to resolve their customers’ concerns. Customer Service Representative | Results Manila Inc. [September 2010 – April 2011] Primary Responsibilities 1. Answers phone and listen to customer’s concerns. 2. Responds to customer’s issues/concerns and provide necessary resolution. 3. Follow company’s protocols on call handling and problem resolution. 4. Foster good will and adhere to the client’s processes. 5. Escalate to the proper department for issues that was not able to handle. 6. Maintain the metrics/statistics as per company’s policies. Academic Instructor | Skill Power Institute [July 2007 – June 2010] DUTIES AND RESPONSIBILITIES  Teach, train and supervise students through lectures and demonstration that corresponds to TESDA’s competencybased standards for allied health care professionals.  Evaluate students’ strengths and weaknesses through written and oral examinations and assessment of return demonstrations.  Provide oral feedback on student’s class standing.  Submit written report regarding student’s performance and class standing to superiors.  Implement school’s rules and regulations and classroom discipline as well.  Subjects taught: Anatomy and Physiology, Infection Control, Fundamentals of Nursing Care, Pediatrics Care, Geriatrics Care, Care for People with Special Needs, First Aide and Emergencies, Home Management 2 Education College [-] Trinity University of Asia Bachelor of Science in Nursing Secondary level [-] Antipolo Immaculate Conception School Skills Real Estates principles REO Principles and Practices Calling Agent leads and Seller Leads Phone and email Handling Experience in CRM, Zendesk, Salesforce Capable of working under time pressure Excellent in oral and written English communication Hardworking, result-oriented, customer focused and a team player that requires minimum supervision, possess a high sense of responsibility and with a high initiative and integrity. Proficient in computer applications and internet research. Dependable, innovative and can work under pressure High organizational skills, easily adapts to environment Experience in Sales and Customer Service Computer Literate/ Knowledgeable in using this applications (Microsoft Office: Excel, Word, Powerpoint etc.) Knowledgeable in Podio, IFTTT, and Craigslist posting. Knowledgeable in doing comparable ( MLS, Zillow, Trulia, Craigslist) Knowledgeable in doing skip tracing ( White pages, Pipl.com, radaris, intelius, tlo, and netroline) Knowledgeable in computer programs/software (Social Media eg. Facebook, Twitter, Skype etc.) Knowledgeable in Basic Photo Editing 3