Sheilah Chepkwony

SHEILAH CHEPKWONY-MUCUKU Knowledge Management Expert &Executive Administrator. Personal Information Postal Address:- Nairobi Cell Phone: - Email Address:-or-Language Proficiency: English, Kiswahili Academics Kenyatta University Masters in Business Administration (Strategic Management) (2017) Moi University Bachelors of Education (Guidance and Counselling) (2010) Professional Training Certified Information Communication and Technology (KASNEB, 2013) Certificate in Training of Trainers/Facilitators (KIPC, 2011) Certificate in HIV Testing and Counselling (NASCOP, 2011) Certificate in Environmental Impact Assessment/Audit (Moi University, 2010) Professional Experience Amity Global Institute, Nairobi Quality Assurance/Marketing Manager (November 2018 – September 2021) • Supported the establishment of Amity Global Institute, Nairobi as a college in Kenya, with the required registration bodies such as TVET, KNEC, Pearson, and NITA. • Built capacity on Quality Assurance with the respective departments by developing policies to guide processes. • Established controls within departments and achieved an 85% customer satisfaction rate across. • Work collaboratively with program staff to identify, and prioritize types of knowledge to develop and capture • Designed marketing strategies annually depending on the market environment and achieved a 70% conversion rate. • Developed partnerships with various companies in the education sector such as Craydel, TVET, PWG Skills Show, HRMPEB, HUAWEI Academy, and NITA. • Determined how to best share knowledge to both internal and external stakeholders/audiences, including print and electronic information. • Selected and Recruited freelancers all geared towards increasing capacity for the marketing department. • Lectured students in different units such as Strategic Human Resource Management, Leadership and Governance, Learning and Development, and Coaching and Counselling. • Researched, developed, and trained short courses in Digital Marketing, Managing Teamwork, Cloud Computing, Big Data, Artificial Intelligence, etc. • • • Propose and promote creative solutions to enhance knowledge Management at the campus Organized national and international webinars every month on topics that influence our clientele. Monitor departmental reports and develop reporting mechanisms to share information on employee accountability with the board as well as Oversee data quality and reporting and use to facilitate knowledge sharing; Cytonn Investments, Nairobi Operations Associate (February 2018 – October 2018) • Supported the establishment of Cytonn College as an institution with the required registration bodies (TVET, and ICDL). • Developed academic and administrative policies that streamlined operations within the institution. • Developed annual budgets that were presented to the board towards the establishment of the college and realizing its Return on Investments. • Developed financial and working models that assisted in the realization of investment opportunities in the education sector. • Monitor final reports and develop reporting mechanisms to share information on staff accountability with the board and Oversee data quality and reporting and use to facilitate knowledge sharing; • Propose and implement solutions for knowledge management in the different departments. • Developed working marketing strategies that realized an increase of students by 90% annually. • Assisted in the selection and Recruitment process of Heads of Departments and Trainers through the use of aptitude tests and vetting process in the interviews. • Developed the work plans for Heads of department and performance processes towards the realization of targets. Reinit Construction Limited, Nairobi Administrator/HR Officer (September 2016 – December 2017) • Executive administration support to the CEO of the company • Designed company proposals and profiles. • Created and developed quotations for invoices for the national and county government. • Administered tenders and support vendors and suppliers selection processes. • Administered the procurement process, by preparing the tender documents and its supporting documents for purposes of tendering and prequalification. • Filed taxes on behalf of the company (Monthly VAT filing and Annual Income taxes) • Assisted in registering Reinit Employees with NHIF and NSSF. • Prepared payroll for the staff on weekly basis. Zetech University, Nairobi Campus Director/Administration Manager (August 2013 – March 2016) • • • Developed and implemented policies both in the Academics and Administration departments that assisted in resource mobilization and utilization. Coordinated staff (30 plus staff) on their leave, performance appraisals, and discipline Create collaborative tools to facilitate sharing of ideas that are of use to colleagues and other partners • • • • • • • Ensured selection and recruitment process was done within timelines and the right personnel acquired for various roles. Worked collaboratively with program staff to identify, and prioritize types of knowledge to develop and capture Designed modules on Counselling Psychology as well as Guidance and Counselling and notes to be taught online. Appointed, trained, and participated in the acquisition of ISO 9001: 2015 QMS Audit and Implementation University-Wide. Monitor quarterly and yearly reports and develop reporting mechanisms to share information on staff and clientele accountability with the board as well as Oversee data quality and reporting and use to facilitate knowledge sharing; Propose and promote effective solutions for knowledge management at the campus. Ensured accurate tracking of existing assets and implement and monitored the periodic physical verification review process and tagging. Kenya Institute of Professional Counselling, Nairobi/Nyeri and Nakuru Academic Registrar (March 2011 – August 2013) • Appointed and trained on Training of Trainers/Facilitators classes • Trained students in the various modules towards the realization of Psychological Counselling courses. • Designed modules on Criminology, Counselling, and public Administration courses and notes for the Distance learning students. • Developed Quality controls that ensured that Quality was maintained across all companies • Moderated internal examinations and ensured that BLOOMS Taxonomy was achieved across all questions. • Assisted in the external moderation of examinations being done within the right timings by Kenya Methodist University and Egerton University for the Higher Diploma and Certificate in Psychological Counselling. • Organized Graduation ceremonies at the end of every year for the students graduating. • Appointed, trained, and participated in the acquisition of ISO 9001: 2015 QMS Audit and Implementation across the college. Equity Bank, Nairobi Agency Trainer (May 2010 – October 2010) • Recruited new account holders, Opening at least 10 M-Kesho accounts and two accounts daily. • Managing existing and new relationships with customers • Assisted in responding to customers' inquiries at the customer care desk. • Participated in product sensitization campaigns in areas of prospective clients. Skills Profile • • • • • • • Excellent communication skills Advanced Learner – Instructor Interactive skills Proficient skills in computer packages and application Reliable Teamwork skills Excellent Research skills Extensive digital marketing skills Excellent Interpersonal and Leadership skills. Key Competencies • • • • Professionalism: Knowledgeable in training, budgetary preparation, Quality Management, Strategic Planning, and Operational Roles Accountability: Take ownership with all responsibilities and honor commitments as well as operate within the required rules and regulations Effective Decision Making Committed to Excellence: Strive to ensure success in every work that I do, all geared towards creating a difference. Achievements • • • • Successfully launched and started operations for Cytonn College and Amity Global Institute. Participated in establishing Zetech University as ISO 9001:2015 Compliant. Achieved and maintained an 81% customer satisfaction at Zetech University Successfully introduced KNEC Scholarship programs to support the youth at Kenya Institute of Professional Counselling. Challenges • • Convincing the Cytonn Board to invest more in Cytonn College Implementing new policies and procedures of Quality Management Processes, throughout the operations of the University and the college especially in Control of Records and Control of Documents. REFEREES 1. MR. VICTOR BOIYO DEAN OF STUDENTS AFRICA NAZARENE UNIVERSITY P.O BOX- NAIROBI -. MS. JOYCE WAWERU DIRECTOR OF OPERATIONS KENYA INSTITUTE OF PROFESSIONAL COUNSELLING P.O BOX- NAIROBI -. MR. MARTIN MWANGI MANAGING PARTNER VILLAGEHUT ACCOUNTING LLP--