Sheilah Aketch | Freelancer Resume

Contact P. O Box- (Mobile)- www.linkedin.com/in/sheilahaketch-b4886b104 (LinkedIn) Top Skills Lead Generation Easily Adaptable ChatGPT Sheilah Aketch ... Nairobi County, Kenya Summary Virtual Assistant with over 4 years of experience in administration, accounts management, real estate and sales. Highly organized and detail-oriented professional adept at multitasking and prioritizing tasks to meet deadlines efficiently. Possesses excellent communication skills and a customer-centric approach, ensuring optimal client satisfaction across various industries. With a commitment to delivering high-quality work and a passion for continuous learning, I am dedicated at providing exceptional virtual assistance tailored to meet the unique needs of each client. Successfully implemented the use of Stock app at Events Galore resulting in 20% work efficiency and also successfully delivered consistently a high level of customer service in the administrative role at Nairobi College of Bread that resulted in 8% increase in student enrollment. I have experience working with QuickBooks, Lead Generation, Google workspace, CRM system (Zoho), Canvas, ChatGpt and Microsoft office packages. Experience Tsimba Golini Asset Investors Limited Office Administrator June 2024 - Present (4 months) Kenya • Oversee daily office operations and ensure a well-organized workspace. • Manage office supplies and equipment, including ordering and inventory control. • Coordinate and schedule meetings, appointments, and events for the team. • Greet clients and visitors, providing a positive and professional experience. • Handle client inquiries and issues, offering assistance and resolving problems promptly. • Maintain client databases and ensure accurate and up-to-date records. • Assist in the preparation of property listings, marketing materials, and presentations. Page 1 of 5 • Financial Administration and tracking expenses. • Assist with budgeting and financial reporting. • Assist in organizing and coordinating open houses, property viewings, and promotional events. • Manage social media accounts and update the company website with new listings and information. • Support agents in coordinating transactions, including scheduling inspections, appraisals, and closings. • Ensure all necessary documentation is completed and submitted in a timely manner. • Track the progress of transactions and communicate updates to clients and team members. • Provide administrative support to real estate agents, including preparing reports, handling correspondence, and managing calendars. • Coordinate with other real estate professionals such as appraisers, inspectors, and lenders. • Assist with onboarding new agents and staff members. • Ensure that all office practices comply with real estate regulations and industry standards. • Stay updated on changes in real estate laws and regulations that may affect office operations. • Utilize real estate software and CRM systems to manage client interactions and property listings. • Troubleshoot basic IT issues and coordinate with IT support as needed. Events Galore Sales Assistant May 2023 - June 2024 (1 year 2 months) Kenya • Providing product information and recommendations to customers. • Book keeping, reconciliation and handling cash. • Handling customer inquiries and complaints in a professional and timely manner. • Maintaining a clean and organized store environment. • Stocking shelves and replenishing merchandise as needed. • Assisting with inventory management and stock control by using Stock App. • Participating in store promotions and sales events. • Collaborating with team members to achieve sales goals and targets. • Events organization and decoration. Page 2 of 5 Delmedio Management Real Estate Assistant January 2022 - March 2023 (1 year 3 months) Kenya • Research and analyze the local real estate market to determine property values and trends. • Assist clients in listing their properties for sale or rent, including taking photographs, creating marketing materials and posting listings on various platforms. • Showing properties to potential buyers or renters, answering any questions and providing information about the property. • Negotiate sale or rental prices, terms and conditions on behalf of their clients. • Prepare and review contracts, ensuring all terms and conditions are accurately documented. • Processing and filling all necessary documents. • Maintaining Client relations by providing support and guidance throughout the buying or selling process. • Networking with other industry professionals such as lenders, appraisers and home inspectors, to assist their clients in finding the services they need, • Marketing services and properties through various channels, such as social media, websites and networking events. KB Hotel Administrative Assistant April 2020 - December 2021 (1 year 9 months) Kisumu • Assisting with day-to-day operations including opening and closing procedures, cash handling and ensuring compliance with company policies and procedures. • Assisting with budgeting, monitoring expenses and optimizing profitability. • Assisting in the development and implementation of marketing strategies including social media management and event planning. • Overseeing the kitchen operations as well as assisting in the management. • Creating and updating menus to reflect seasonal ingredients, dietary needs and customer preferences • Ensuring food is prepared to the highest quality, presentation and taste standards. • Supervising inventory levels, ordering ingredients and maintaining stock control. Page 3 of 5 • Hiring and training kitchen staff, conducting performance evaluations and ensuring proper staffing levels. • Implementing and enforcing food safety standards, maintaining cleanliness and adhering to health and safety regulations. Zilojo Limited Accountant March 2019 - October 2019 (8 months) Kenya - Prepare weekly, monthly and annual statutory returns. - Manage Petty cash and Quick books - Organize and maintain financial records - Receive and make calls - Clients and suppliers service. - Update staff attendance - Writing and issuing cheques. - Prepare invoices, proforma invoices, quotations, credit notes and Local - Purchase orders for various clients and suppliers Nairobi College of Bread and confectionery technology Office Administrator January 2018 - February 2019 (1 year 2 months) Nairobi-Kenya • Assisted in maintaining accurate and up-to-date financial records, including data entry, accounts payable/receivable and reconciliations. • Supported the accounting team in month-end and year-end closing processes. • Prepared and processed invoices, expense reports and purchase orders. • Coordinated and scheduling meetings, appointments and travel arrangements. • Managed office supplies, equipment and expenses. • Handling in and outbound calls, emails and other correspondence and directed them appropriately. • Collaborated with cross-functional teams to streamline administrative processes and improve productivity intern. • Enrolled students for various courses and organising graduation ceremonies at the end of the courses. Strathmore University Receptionist February 2017 - September 2017 (8 months) Page 4 of 5 Nairobi,Kenya - Update student's attendance in the system. - Receive and make phone calls. - Filing documents and printing handouts for lecturers. - Post adverts/timetable on the notice board. Education Strathmore University CPA, Accounting-CPA · (January 2017 - November 2019) Valentine school of cakes Page 5 of 5