Sheilah Aguilar

Sheilah Marie Fe A. Aguilar Laguna, Philippines (-- PROFILE Sheilah previously worked for The Virtual Hub (formerly Virtual Angel Hub) as Virtual Assistant that caters customer service and administrative work from a remote location. She effectively was able to meet and set deadlines and process information. Sheilah is well-versed in providing quality administrative and customer service support through effectively handling remote office procedures. Her excellent customer relationship skills along with strong process knowledge enabled her to focus on delivering quality service and achieving high client satisfaction. Prior to The Virtual Hub, she worked for IBM as a Production Proposal Specialist providing salesrelated support to any business-approved opportunity in scope of the Sales Transaction Support. She performed a variety of support responsibilities throughout the sale cycle including but are not limited to Document Management and Intellectual Capital Management. Her excellent customer relationship skills along with strong process knowledge enabled her to focus on delivering quality service and achieving high client satisfaction. EMPLOYER HISTORY 02/2017 – 12/2018 Virtual Hub (formerly Virtual Angel Hub.), Makati, Manila Virtual Assistant ▪ Email management (organize email and identify items that require attention) ▪ Podio and task management (assigning work, following up on results, and updates) ▪ Calendar management ▪ Document and templates management (creation and formatting of standard/branded templates of proposals, agreements, etc.) ▪ Knowledge Base (Dropbox and GDrive) management (upload and organization of files and documents according to company's requirements) ▪ Information preparation (creation of presentations, document and requirement checklist for client and customers, research) ▪ Communication liaisons (drafting standard responses, participate in email correspondence, refers inquiries to concerned parties) ▪ Data entry 03/2013 – 09/2015 IBM Business Services, Quezon City Production Proposal Specialist 03/2013 – 09/2015 Production Proposal Specialist - Document Manager ▪ Acted as the main contact and performed bid coordination ▪ Created, managed, and maintained documents using appropriate template based on the project/client's requirement ▪ Production and delivery of compliant, professionally produced proposals within client defined timeframes ▪ Coordinated proposal input from a variety of stakeholders, typically involving contributions from sales, marketing, product teams, finance, commercial, legal and delivery ▪ Document management and change control best practices ▪ Ensured proposal documents follow standard formatting and quality standards ▪ Consolidated sections and / or documents developed by others team members into the required tender format ▪ Maintained and made available master document sets ▪ Ensured consistent branding for all company specific documents ▪ Generated reports as required ▪ Formatted resumes 03/2013 – 11/2013 Intellectual Capital Specialist ▪ Performed Intellectual Capital research for suggested and standard responses that can be included in the proposal ▪ Provided Client References to be used in the bid by the Opportunity Owners or Sellers 09/2005 – 03/2011 kgb_Philippines (formerly InfoNXX, Inc.), Santa Rosa City, Laguna Customer Service Representative ▪ Provided directory assistance for business and residences, call completion services, driving directions services, and information solution for cellular and wireless industries 11/2004 – 05/2005 CATHAY LAND, INC., Quezon City Project Specialist ▪ Promotion and dissemination of information for the real estate project – South Forbes Golf City 05/2002 – 02/2003 Embassy of the Republic of Indonesia, Makati City On-the-Job-Training ▪ Worked as an office staff in the Protocol and Consular Affairs Department KEY SKILLS ▪ Excellent Communication Skills ▪ Proficiency in Microsoft Office programs: • Word – Advance • Excel – Basic • PowerPoint - Basic ▪ Intellectual Capital Management/Information research ▪ Data Entry ▪ Bid and Proposal Management Processes ▪ Collaboration / Teaming Techniques ▪ Commitment to continued training and learning KEY COURSES and TRAINING Formal training includes: ▪ Projecting a Professional Image, IBM Employee Learning, Quezon City, July 2014 ▪ Business Writing, IBM Employee Learning, Quezon City, July 2014 ▪ Project Management training for non-Project Managers, IBM Employee Learning, Quezon City, April 2014 ▪ Principled Negotiation, IBM Employee Learning, Quezon City, March 2014 EDUCATION and BACKGROUND ▪ Bachelor of Arts – Major in Consular and Diplomatic Affairs, De La Salle University – College of Saint Benilde, Taft Ave., Manila, 1999 – 2003 OTHER RELEVANT INFORMATION ▪ Achievements: • 2013 Fourth Quarter IBM Values Awardee, IBM Business Services • Four-time Excellence Report Awardee for Customer Service, kgb_Philippines -) ▪ Nationality: Filipino ▪ Languages: • Filipino – Fluent • English – Fluent