Sheila Tanilon

I’m a fresh graduate with a Bachelor of Secondary Education, Major in Mathematics, and for the past two years, I’ve gained solid experience working as a cold caller in outbound campaigns, specifically in the roofing and solar industries. In this role, I handled high-volume calling using auto-dialers, followed scripts, dealt with objections, and built quick rapport with prospects. Over time, I became very confident and natural in this role. I realized I genuinely enjoy talking to people, and I find it rewarding when I’m able to turn a cold lead into someone interested. For me, cold calling isn’t just about reading a script—it’s about connecting and building relationships, even in a short amount of time.

In addition to cold calling, I also worked as a customer service representative for two months, where I provided support to customers through inbound calls. That experience taught me the value of patience, empathy, and clear communication, especially when resolving issues. I became more attentive to customer concerns and learned how to stay calm under pressure while still delivering quality service.

My strengths include strong English communication skills, a clear and confident speaking voice, and the ability to handle rejection professionally. I’m highly organized and familiar with logging call outcomes, updating CRMs, and keeping track of follow-ups. I’m also comfortable using various tools like auto-dialers, spreadsheets, and other admin platforms.

I work best independently but am also a team player when needed. I take initiative, adapt quickly, and always strive to meet or exceed expectations. I’m used to working night shifts and make sure I have a quiet environment, reliable internet, and working headset to ensure everything runs smoothly.

What sets me apart is my genuine interest in this type of work. Cold calling has helped me grow—not just professionally, but personally—and I’m looking for a company where I can continue improving and contributing. I’m excited about the opportunity to be part of a team like NR Webservices that values quality work and growth.