Sheila Sarah Fondales

Sheila Sarah Fondales Experience About Me I’m a service-driven professional passionate about delivering exceptional customer experiences. Known for being highly organized, dependable, and eager to learn, I bring a positive attitude and a strong work ethic to every role. I’m seeking an opportunity to build my career in a company where I can grow, contribute, and create value for both clients and the team. My Portfolio Contact-LinkedIn Account Top Skills Excellent Customer Service & Interpersonal Skills Time Management & Ability to Multitask Basic Microsoft Office & Google Workspace Email Management & Shopify Canva for Basic Photo Editing Organized and Detail-Oriented Strong Team Player with Community Engagement Experience Core Values God-centeredness Integrity Respect Cashier / Waitress Mo2 Westown Hotel, Bacolod, Philippines | May 2016 – March 2020 Delivered outstanding customer service in a fast-paced hospitality setting. Managed billing, processed payments via credit cards and cash with 100% transaction accuracy. Ensured guest satisfaction by handling orders promptly and courteously. Contributed to smooth daily operations and supported team members to maintain high service standards. Received positive feedback from guests and supervisors for professionalism and attention to detail. Email Support Representative Tres Francos, Bacolod, Philippines | Dec 2021 – Jan 2022 Provided responsive and empathetic email support to address customer concerns, inquiries, and complaints. Handled product listing, payment processing, and order fulfillment using Shopify, improving the overall user experience. Collaborated with remote team members via Slack to ensure seamless communication and workflow efficiency. Maintained a high standard of professionalism, ensuring quick turnaround times and personalized responses. Education Bachelor of Science in Hotel and Restaurant Management Major in Cruise Ship Services John B. Lacson Colleges Foundation – Bacolod | 2012 – 2016 Character References Glendy M. Solis OIC - Mo2 Hotel- Bacolod- J-anne Alcoran Tres Francos ( Agency-