Sheila Romero

SHEILA ROMERO Virtual Assistant | Administrative Assistant Customer Service l Order & Fulfillment l SMM Goal-oriented and self-motivated Virtual Assistant with experience in administrative assistance, customer support, order fulfillment, and social media management. Adept at managing diverse tasks efficiently while maintaining attention to detail and delivering exceptional service. Skilled in fostering customer relationships, streamlining processes, and utilizing technology for maximum productivity. Committed to driving success in customer-focused and administrative roles. Contact--Davao City, PH 8000 Key Skills Technical Skills: Customer Support & Success Administrative Support Basic Graphic and Video Editing Email Marketing and Management Data Entry and Organization Social Media Management Calendar & File Management Research and Analytics Reporting Soft Skills: Strong Communication Organizational Excellence Problem-Solving & Critical Thinking Adaptability & Multitasking Time Management Tools: Shopify, Trello, Basecamp, Asana Microsoft Office Suite, Google Workspace (Drive, Analytics, Docs) Canva, CapCut, ActiveCampaign, Klaviyo, Kajabi HubSpot, Slack, Notion Education Associate in Hotel, Tourism & Cruiseship Services Career Institute of Southeast Asia ( Career Institute of Southeast Asia (CAISA), Davao City, PH- – 2022 Experience- Virtual Assistant / Administrative Assistant Improved operational efficiency by managing administrative tasks, including scheduling, email management, and file organization, ensuring seamless daily operations. Coordinated with teams for campaign emails, scheduling, and ensuring timely execution. Coordinated with teams for timely campaign updates, edits, and metrics tracking. Updated and maintained Notion for organizing client databases, ensuring better data accuracy and accessibility. Shopify Order & Fulfillment Management & Customer Support Managed Shopify order processing, ensuring accurate and timely fulfillment. Processed refunds and returns while maintaining excellent customer communication and satisfaction. Monitored order shipping and delivery statuses, proactively resolving any shipping issues. Coordinated with suppliers to streamline order fulfillment and minimize delays. Provided customer support for order inquiries, tracking updates, and issue resolution. Social Media Management Content Creation & Scheduling – Designed and scheduled engaging posts using Canva Content Planner and Later to maintain brand consistency and audience engagement. Social Media Strategy – Developed strategies based on platform trends and audience insights to maximize reach and engagement. Analytics & Reporting – Utilized Google Analytics and other tools to track, measure, and report on key performance indicators. Community Engagement – Responded to comments, messages, and engaged with followers to foster a strong online presence. Hashtag & SEO Optimization – Implemented relevant keywords and hashtags in pin titles, descriptions, and board names for improved searchability. Basic Graphic & Video Editing – Created high-quality visuals and shortform videos using Canva and CapCut to enhance content appeal. Trend Monitoring – Keeping up with industry and platform trends to adjust strategies accordingly. Email Marketing – Developed and executed email campaigns, designed templates, segmented lists, and managed automated workflows. Optimized Pinterest strategy by using relevant keywords in pin titles, descriptions, and board names for better searchability.