SHEILA MAY LEONOR
Virtual Assistant
Customer Service Agent
Profile
I have been providing satisfactory customer service since my
early years of work. Driven and passionate, adequate for my
client's customers, able to grasp new concepts quickly, and
constantly engaging in excellent professional customer service.
Work Experience
--Sheila May Leonor
Blk 209 Lot 5 Labayani Street
Brgy. North Fairview, Quezon City,
NCR, 1121, PH
2019
–
2022
O.V.C. Leonor Accounting Services
Office Staff
Worked with day-to-day operations and handling
routine activities and tasks
Manage clerical duties such as scheduling, answering
calls, admin tasks, and office management.
Education
Bachelor of Science in Tourism
Our Lady of Fatima University
-
2009 - 2013
2014
Computer Literate
2015
-
Philippine Airport Ground Support Solutions Inc.
Reservation Specialist
Assigned to Singapore Airlines Cargo.
Worked with the broader development team.
Copywriting
Manage freight and cargo handling and estimate the
total weight of possible outward shipments.
Communication
2010
Tagalog
Travel account: Viator.
Manage calls and emails for Tour-related concerns
Customer Service
English
Customer Service Representative
Worked with BPO-known tools such as Avaya.
Expertise
Language
Concentrix
2014
Urban Guides Tour Services
Tour Facilitator
Worked with Colleges on educational tours.
Implement scheduled activities, educate clients on
specific destinations, familiarize with clientele, and
assist them with travel needs.
