Sheila May Alimboyao

Sheila Sheila May May Alimboyao Alimboyao Social Media Manager Virtual Assistant Email and Chat Support ABOUT ME CUSTOMER SERVICE SKILLS I am very confident in my ability to make anything I put my mind to success. I am determined to get the job done on time, while being creative and also staying updated on the latest Social Media trends. I have a genuine interest in gaining more knowledge and new ideas while working. I am a fast learner and always up for a challenge. I am extremely motivated to constantly develop my skills and grow professionally. CONTACTS Data Entry Internet Research Flexible Administrative Skills Expertise in Google products and Microsoft offices SOCIAL MEDIA SKILLS Design (Graphics) Editing (Photos and Videos) Customer Service / Community Management Research FHMOMS Academy- -syielah0317 syielah0317 Sheila May Alimboyao Social Media Management and Marketing Online Training October 2018 Freelancing COOL Program - December 2018 Virtual Assistance - June 2019 APPS AND TOOLS MS Office Google Suite Google Drive Dropbox Trello Asana LastPass INTERESTS TRAVEL VIRTUAL ASSISTANT SKILLS TRAININGS syielah0317 INTERNET Clear Phone, Email and Live Chat Communication Situation Evaluation and Attentiveness Empathy Ability Time Management and Flexibility Closing Ability Canva Easil Pixlr Powtoon Hootsuite Facebook Scheduler /Creator Studio Later Planoly Buffer Tailwind Wordpress Google Calendar Calendly MOVIE DISC PERSONALITY Compliance 14% EDUCATION Dominance 33% Adamson University - 2006 BS Chemical Engineering Pasay City South High School - 2001 Steadiness 23% Influence 30% Mailchimp Benchmark Ontraport Email & Chat Tools Social Media Platforms Shopify EXPERIENCE xPaulo Social Media Manager December 2018 - June 2019 Teletech Social Media account set up and content creation/caption writing. Creating social media graphics and upload them on Instagram and Facebook. Scheduling of posts using Hootsuite, Buffer, Facebook scheduler/ Creator Studio, and Planoly. Live Chat / Messaging Support March 2014 – August 2017 Startek Customer Service/Technical Support July 2012 - March 2014 Supported Comcast's X1 (Xfinity Cable) customers via phone. Main duties include; Basic troubleshooting of cable boxes, handling trouble ticket and processing information in response to inquiries, concerns and requests about xfinity cable service. Ontue March 2011 - July 2012 Nidec Precision Quality Assurance Inspector September 2009 – December 2010 Responsible in visual and dimension inspection of incoming (raw) and outgoing (product) materials for a semi-conductor company. Responsible in assisting T-mobile USA customers using Right Touch and Live Engage. Main duties include; Basic troubleshooting of devices, answering general and billing inquiries, resetting the password, escalating orders and returns for further investigation, navigating the app/website, assisting customers with placement of orders, refunds,credits and adjustments, exchanges, change of plans, add lines, cancel or upgrade accounts. Online English Teacher Worked as a home-based Online English Teacher for all levels. Main duties include; Posting questions that will drive higherlevel thinking and engage students in dynamic discussions, reading student responses in a timely manner, answering student questions in the online forum, actively referring to and drawing from online discussions while in class to ensure students see the value of their discussion and using the participation report each week to ensure all students are participating in the online discussion according to set expectations. Terumo March 2008 – August 2008 Production Operator Responsible in Needle and Catheter assembly and making sure that daily output is being met. Maria Korina Bertulfo Freelancing COOL Program Filipina Home-based Moms (FHMOMS- Trainer Maria Katrina Aliwalas T-Mobile Teletech Philippines- Supervisor Rommel Ruado Comcast StarTek Philippines- Supervisor