SHEILA MARIE
ESTELLERO
CUSTOMER SERVICE ASSOCIATE |
CREATIVE VA | SMM
WORK BACKGROUND
MY BACKGROUND
Community Manager
I am an experienced Customer Service
Associate and I take pride in ensuring that an
efficient and personable service is provided
with 100% satisfaction from time and time
again.
PROFESSIONAL SKILLS
Software: Google Docs, Skype, Slack,
Photoshop, Canva, Easil, Filmora
December 2018 up to present
- Increase the fan base of the group
- Creating engaging content in relevance to freelancing and responding to members
comments/messages
- Records and reports the progress of the group
Analyst, QA World
June 2018 - October 2018
- Listening to a recorded audio and creating a written version of it
- Ensure that transcripts are submitted before the turn around time
Customer Service Associate | Subject-Matter Expert
January 2012 - June 2018
REACH ME AT:
- Provide client support and technical issue resolution
- Resolves problems by clarifying; researching and exploring answers and alternative solutions;
escalating unresolved problems
- Takes escalated calls from front-line agents
- Helps frontline agents to improve their performance by doing teach back and providing immediate
feedback to front-line agents.
Mobile: -
Email:-Skype: aliehseiramreyes
EDUCATION BACKGROUND
Delos Santos-STI College of Health Professions, Inc.
Bachelor of Science in Nursing
2005 - 2006
DISC PERSONALITY:
Dominance
21.8%
Compliance
42.6%
Jose Rizal University
Bachelor of Science in Accountancy
2003 - 2005
MAIN INTERESTS
Influence
10.9%
Steadiness
24.8%
- Branding
- Art
- Graphic Design
- Photography
