Sheila Marie Dela Peña

Sheila Marie Jastiva Dela Peña Blk 33 lot 13, Physics, Teachers Village Manggahan, Pasig City, Philippines - Skype: sheila.marie1123 Email:- PROFESSIONAL PROFILE Motivated and self driven professional with 7 years of sales and customer service success expertise. Achieved several commendations. Genuinely enjoy helping people through consultative sales. Known for ability to build relationships and educate customers, resulting in customer satisfaction, retention and increased sales. RELEVANT SKILLS & ACCOMPLISHMENTS Freelance - Homebased Outbound Sales Agent, Global Leads (Bnei- Brak,Israel) August 2016 - Present Outbound/Inbound Sales Representative, Results Companies Inc. (Manila) February 2013 – July 2016 Outbound Sales Representative, Patriot Global Marketing Inc. (Quezon City) July 2011 – July 2012 Outbound Sales Representative, Amberbase Solutions Inc., Amberbase Bldg., Eastwood (Quezon City) March 2011 – July 2011 Operating Manager – Webconnect Xpress Computers, September 2008 – January 2010, (Baler, Aurora) Customer Service Representative / Portfolio Action Trainer, Citibank- Quarkdata Inc. Citibank Square Bldg (Quezon City, Philippines) October 2006 – August 2008 Marketing Manager Puretek Filters Inc., Continental Plaza, San Juan (Manila) July 2003 - February 2006, SALES Consistently exceeded personal monthly quota. Earned reputation as key Built a loyal customer by using a consultative sales approach. Provide modified customer service for highly efficient & effective sales production. CUSTOMER SERVICE Provided friendly advice to a diverse clientele, promoting Company’s customer oriented image. Helped customers and merchants identify services/products that best suited their needs. Educate customers relating to features & benefits of the product. Guide customers on how to use the product and feeds essential instructions for their better usage & understanding. Provide highly modified customer service to maintain valued customers and prospects. ADMINISTRATIVE Enter and maintain documentations of all related activities in data base system; hard copy of sales files. Pull reports on activities and complete a self monitoring review of all reports. Sales process, presentations, proposals, contract negotiation and executions. Provide initial and follow up support to clients via an outbound calls and follow up on incoming sales leads. Provide direct sales and marketing support in able to meet or exceeds monthly to annually sales objectives of the team. Provide administrative support to Human Resources department of the organization by establishing and posting job adverts on job search websites and classified ads. Performs recruitment specialist duty by screening eligible candidates, schedule and organize interviews, prepare necessary documents, job description, screen tests and interview questions for the organization. Keep records of candidate interviews and report them to recruitment managers Participate at recruiting events when the manager cannot attend Maintain the internal CV-s database. Run daily operations; fielding incoming calls, mails, subscriptions, orders, deposits, petty cash and concession reconciliation, contracts, data entry, quotations, invoices & receipts. EDUCATION BS.,Business Administration - Computer Info. Science June 1999 - March 2003, La Consolacion College, Mendiola Manila) Secondary Level 1995 – 1999 Primary Level 1989 – 1995 Mount Carmel College, Baler Aurora Baler Central School, Baler Aurora COMPUTER SKILLS Operating Systems: Windows 10/8/7/Vista/XP/2000/NT/95 PCs running Microsoft Windows, MS-DOS, WordPerfect, Windows Office, Lotus 1-2-3, Microsoft Visual C, Adobe Photoshops 4, Printshop, Corel Draw 3 Typing speed 55wpm and troubleshooting. LAN, WAN, and network installation, monitor and programming. PERSONAL BACKGROUND Age: 34 years old Date of Birth: 23rd November 1982 Place of Birth: Baler Aurora, PhilippinesNationality: Filipino Height/Weight: 5’3” / 110 lbs.Marital Status: Married Sex: FemaleReligion: Roman Catholic Language: Filipino and English *References available upon request.