Sheila Marie Camao

ABOUT ME I am a Customer Service Representative for 6 years. A Virtual Assistan for 3 years now. I have a set of skills that are available to Become a top-notch VA like phone communication, email and chat support, data entry. I am a fairly new freelancer with a dedication to provide 100% client satisfaction to my future clients. I have Learned skills in becoming a Virtual Assistant in a continuous self-learning process. I can provide Graphic designs, admin tasks, data entry, communication Skills, writing and researching. SKILLS MS Office 12 years Customer Service 6 years Virtual Assistant 3 years Billing and Sales 2 years Outbound 2 years SOFTWARE & TOOLS Beginner: Go High Level Intermediate Hubspot WordPRess Saleforce Advanced Canva MS Office Google Workspace Drop Box Outlook ECW Net2phone 8x8 Ring Central WORK EXPERIENCE Medical Concierge Specialist US Direct Client DEC 2023- MAY 2024 Insurance Verification Insurance Eligibility Patient’s Intake Verification Patient’s Appointment Scheduling Outbound and Inbound Call Uploading Docs to Patient’s Profile/Portal ADMIN VIRTUAL ASSITANT US BASED SWIM SCHOOL l TX USA 01-2023 TO 04-2024 EMAIL SALES CUSTOMER SERVICE INTAKE SPECIALIST APPOINTMENT SETTING HANDLED INBOUND and OUTBOUND CALLS Responding emails and Text via Hubspot Executive Assistant - US Direct Client Calendar Management Meeting Arrangement Email Management File Management Meeting Facilitator ADMIN VIRTUAL ASSISTANT 05-2022 TO 07-2022 US BASED LAWFIRM FOR PERSONAL INJURY l CALIFORNIA CLAIMS/INTAKE DEPARTMENT MEDICAL RECORDS REQUEST MEDICAL RECORDS FOLLOW UP MEDREC UPLOAD FILES VIRTUAL ASSISTANT 20FOUR7VA l PHILIPPINES 01-2022 TO 09-2022 HANDLED TELEHEALTH 03-2023 BILLING DATA ENTRY E MAIL ECLINICALWORKS TRAINED CUSTOMER SERVICE For the 2nd client, Tasks are Admin Tasks Specialed in Travel Confirmed payments for booking Handle outbound calls TO 09-2023 V A SHEILA MARIE EDUCATION PHILIPPINES WOMENS COLLEGE OF DAVAO | BS HRM- LANGUAGES ENGLISH TAGALOG ACCOUNT ASSOCIATE/ HEALTHCARE ASSOCIATE SUTHERLAND GLOBAL SERVICES l PHILLIPINES - BILLING AND SALES HEALTHCARE ASSOCIATE I NSURANCE VERIFICATION OUTBOUND CALLING / COLD CALLING INBOUND, EMAIL MANAGEMENT, DATA ORDER PROCESSING - PURITAN'S PRIDE PRODUCTS CHAT SUPPORT AND VOICE REP FOR ESPN SPORTS CHANNEL USA HANDLED TELCO ( AT&T FOR 2YEARS) CUSTOMER SERVICE CUSTOMER SERVICE - TRAVEL SPECIALIST TELEPERFORMANCE DAVAO l PHILIPPINES BOOKING RESERVATION CANCELLING AND CHANGE RESERVATION CAR RENTALS LINK TO MY PORTFOLIO https://vasheilamarie.wordpress.com/ -