Sheila Marie Cabalu

 SHEILA MARIE R. CABALU Blk 1 lot 31 Advalorem st BIR village Quezon City Philippines contact# - / - e-mail:-/skype: sheilacabalu18 OBJECTIVES: To attain formal training and acquire more knowledge in homebased job which will provide opportunities for career advancement and professional growth. My ambition is to excel in every task given that utilizes effectiveness and efficiency. EDUCATIONAL ATTAINMENT: COLLEGE: La Consolacion College, Mendiola Manila, Philippines COURSE: Bachelor of Science in Tourism - SECONDARY: E. Rodriguez High School, Mayon Quezon city ,Philippines - PRELIMINARY: Bago Bantay Elementary School, Quezon city, Philippines - SKILLS: knowledgeable of MS Word, Excel, and Internet use. can speak neutral english and basic in Nihongo. (Japanese language) SEMINARS AND TRAININGS ATTENDED: Advanced trainings attended for BPO courses Sprint Bank of America Credit One bank General motors and Nuvell HSBC BASIC SHIFT MANAGEMENT COURSE August 3-7, 2009 McDonald’s Restaurants PTE LTD 11 King Albert Park, Singapore FOOD HYGIENE COURSE August 14, 2009 Guilford School of Hospitality 756 Upper Serangoon Rd #01-12 Upper Serangoon Shopping Centre, Singapore ADVANCE SHIFT MANAGEMENT COURSE November 17-20, 2009 McDonald’s Restaurants PTE LTD 11 King Albert Park, Singapore EFFECTIVE MANAGEMENT PRACTICES COURSE September 13-17, 2010 McDonald’s Restaurants PTE LTD 11 King Albert Park, Singapore NCC VALIDATED CAL PROGRAMME 1999 Senior Computer Workshop SM North Edsa, quezon City, Philippines TOURISM REVELATION 1997 Discovering the Tourism Industry as a Haven of the Philippines. Philippine World Trade Center WORK EXPERIENCES: - Afni Philippines Business process outsourcing Sprint Order support escalation 2nd flr. Diliman commercial center 46 brgy., Batasan hills commonwealth ave., Q.C. handles customer inquiries, modifications and complaints responsible in resolving customers unresolved issues from level 1 analytical procedure in finding options to resolve the issue checking eligibility status for over short damage scenarios resuming and cancelling agreements resetting eligibility status rekeying orders in replacing customer lost/stolen, defective and damaged device with in 14 days satisfaction guarantee and discretionary issues removing reservation payment arrangement refund and adjustment order status cancelling order submitting click ticket for resolving system error checking inventory availability at warehouse submitting case for return equipment adjustments resending return kit envelope via UPS delivery order modification returning and exchanging changing of shipping address request for contract, proof of purchase or confirmation thru customer email setting up appointment for store option modification taking supervisor call from level 1 that was deescalated but unresolved, taking over only if no available supervisor to take the call. - Teletech Philippines Business process outsourcing Bank of America Customer care representative 3rd flr., bldg. H., UP Ayalaland technohub, Commonwealth ave., Q.C. handles customer banking quiries and deposits helping customer with their banking needs and request - EGS/NCO Philippines Business process outsourcing Credit One bank Activation support specialist 6th flr. ELJ bldg. ABS-CBN compound Mother Ignacia ave. Q.C. handles customer inquiries and complaints. responsible in locating customers in activating approved credit cards. - McDonald’s Restaurants PTE LTD 2nd Assistant Manager Changi Airport level 1 Terminal 3, Singapore City Down Town East, Pasir ris Singapore City actively managing the shift by observing and taking actions in service and production barriers responsible in handling employees for safe working invironment responsible with the First in First out, food safety practices monitoring sales updates with in the shift handling customers concern and customer recovery Process  handled Payroll task. Follow up in accuracy of daily working hours report submit payroll audit report on time ensure crew personal files are organized and updated responsible in Inventory management system encompasses ordering, receiving storage and monitoring inventory usage. Ensures that the restaurants has all the products it needs to meet guest demands without producing excessive waste A well manage inventory, ensures fresh, quality food products are available when guest want it. -: ICT Marketing Services of the Philippines Business process outsourcing General motors and Nuvell Collector Contact Associate 19th flr. RCBC Tower2 6819 Ayala Ave., Makati City, Philippines Handles customer inquiries and complaints Responsible in collection of car loans Assisting customer for payment arrangement -: Influent Philippines Incorporation HSBC Business process outsourcing Customer Sales Contact Associate 8th flr. Robinsons Equitable Tower ADB rd. Ortigas, Pasig city, Philippines convincing prospective customer to avail a credit card. responsible in selling Identity Protection Plan (IPP) to prevent customers from experiencing the reality of identity theft and credit card loss Date of availability: immediate