Sheila Mae Salcedo

I bring 4 years of experience in customer service and technical operations, with a focus on managing radio signal transmission to ensure high quality and reliability. My responsibilities have included troubleshooting technical issues to reduce downtime, monitoring signal integrity, and performing routine maintenance to ensure seamless operations. I have supported customers by assisting with new subscriptions, ensuring smooth activations, and resolving issues related to orders and account inquiries.

In addition to handling subscription management and cancellations, I’ve played a key role in logistics operations. This includes scheduling delivery appointments, monitoring order statuses, and managing reimbursements for lost or damaged goods. I have also maintained strong client relationships by responding to emails, coordinating with consignees, and providing timely updates on deliveries.

With proficiency in tools like CRM, TMS, Teams, and Sheets, I’m skilled in data management and process coordination.

My ability to multitask and collaborate effectively has helped streamline operations and maintain high levels of customer satisfaction.