Sheila Mae Maitim

Experienced Customer Service/Technical Support Representative and Quality Assurance Analyst who exhibits a professional demeanor and excellent communication and interpersonal skills. Skilled at providing world-class customer service experience in a timely and accurate way, via phone, email or chat. Skilled also at evaluating both verbal and written customer contact by agents while coaching them for success in executing superior service to customers. Able to rapidly gain product knowledge.

Core Qualifications :

• Deliver coaching feedback to agents and team leaders
• Conduct and evaluate customer feedback survey and forms
• Exceptional listening and analytical skills
• Can prepare detailed management reports
• Critical thinker, positive mind and flexible
• Complaint Resolution Expert
• Building Customer Loyalty
• Up-selling