Sheila Joy M. Miranda

• Excellent Communication Skills
• Strong logical Thinking
• Detailed oriented
• Highly organized
• Process-focused aptitude
• Manage resolving technical related concern of customers in timely manner.
• Work as part of a 24/7 shift pattern.
• Making sure that goals are in pattern to meet business and client’s requirements.
• Assisting customers in line with the business operations protocol.
• To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover.
• Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures.
• Ensure customer database is up to date and keep track of customer profile providing timely updates to management.