Sheila Joy Lumandog Eviota

ABOUT ME Sales Associate with a solid foundation in customer service sales and property management, known for delivering exceptional support in fast-paced settings. Skilled in effective communication with both team members and management, I am dedicated to providing clients with a seamless and memorable experience. I am confident that my skills and commitment to outstanding service will be a valuable asset to the team. WO R K EX P E R I E NCES Alorica T-Mobile | Manila, PH SHEILA JOY L. EVIOTA REMOTE PROFESSIONAL Se p t e m b e r 2 02 0 to D e c embe r 2022  Provide customer service support for general inquiries and concern for T-Mobile users.  EDUCATION: BACHELOR OF SCIENCE IN resolve their concern effectively and in a timely manner  UNIVERSITY Offer technical support if ever they need assistance with their phone services.  ELEMENTARY EDUCATION, SOUTHERN LEYTE STATE Build engagement or rapport to T-Mobile users in order for us to Provide complex billing support with their monthly bills and payments.  Process device purchases and phone services. TDCX Airbnb | Manila PH F ebr u ar y 2023 to Sep tem ber 2024  S K I L LS : and Guest like general questions or inquiries.   Office proficiency tools (e.g Microsoft Office, Google Suite)  Calendar and time management  Excellent customer service support  Proficient in Airbnb and T-Mobile tools like ( Atlas, Grand Central, Samson, Softphone, Atrium, Airbnb application and website)   Excellent billing and technical support Offer technical support if they will encounter issues on the website or application.   Provides excellent customer service support for Airbnb Hosts Provides support to make sure that they will get more bookings or boost their sales/payout. Efficiently provides assistance in terms of Guest communication, check in and out coordination, listing and review management. Offers assistance in pricing strategy, problem resolution for active and inactive reservations and calendar management. TOOLS:  Airbnb ( app and website)  Problem solving skills  Google Workspace and Microsoft Office  Proactive approach  Property Tree and Property Me  Detail oriented  T-Mobile app and website, Atlas and Samson  REA, IRE and PO Form 6