Sheila De Villa Castroverde

Sheila Castroverde - -Zone 3, Sta. Cruz Sur, Iriga City, Camarines Sur EDUCATION Computer System and Network Technology AMA Computer Learning Center- Rinconada National Technical Vocational School- PERSONAL PROFILE A highly talented, detail oriented Customer Service Associate advocate with providing exceptional support to small & big business and content creators to succeed by offering administrative services and to reduce their workload. I am committed to maintaining a high-level of professionalism and attention to detail. WORK EXPERIENCE June 2022 - July 2024 Sutherland Global Services Inc. Travel Agent/Sales Agent Providing customer service for tour bookings by phone, chat, and email. To inquire about an amendment, cancellation, or extra information, we often send an email to the customer or supplier. I assist a customer arrange a tour reservation, send emails to suppliers, and multitask by assisting three customers at once via chat. I am detailoriented, organized, and possess excellent communication skills. December 2023 - March 2024 Erik Brown Realtor Social Media Manager EXPERTISE Create or curate engaging content for various social media platforms such as Facebook, Twitter, Instagram, LinkedIn, etc. This content could include text posts, images, videos, infographics, etc. OS Installation Spreadsheets Graphic Design Copywriting Customer Service September 2019 - June 2022 Local Government Unit of Iriga Office Aide Perform a wide range of clerical and administrative tasks in various kinds of office settings. Performing administrative duties such as answering phone calls, responding to emails, filing documents, and record keeping. October 2019 - May 2022 SOCMED (Private Employer) LANGUAGE English Filipino Social Media Specialist Create informative Facebook post relevant to the website content and respond to comments and messages to ensure that both the existing and potential followers are being nurtured. May 9, 2022 l Isolation Polling Place - Support Staff May 9, 2016 l Vote Counting Machine Technical Support ELIGIBILTY May 13, 2013 l Precinct Count Optical Scanner Technical Support COMMISSION ON ELECTIONS (COMELEC) CIVIL SERVICE COMMISSION Sub-Professional Level March 13, 2022 Resolving technical issues of the vote counting machine at the National and Local Elections. Technical support is in-charge for troubleshooting technical issues and making sure that the vote results was submitted successfully. July 2017 - August 2019 EZ Access Solutions Lead Generation Expert Looking for a potential customers and handles the early interactions with a prospect or lead. Setting up an appointments and finding potential customers for the autoinsurance. November 2015 - April 2016 Sutherland Global Services Inc. Consultant Providing financial services and decisions including budgeting, saving for big purchases, retirement planning, investing, and trust and estate planning. We also assist our client for some troubleshooting steps in the software if there is a missing information in the stocks or market value. March 2015 - September 2015 Collective Solutions International Customer Service Representative Assisting customers for applying a life insurance, cancellation and renewing the contract. We also handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. May 2014 February 2015 Semitec Electronics Philippine Inc. Production and Planning Control Staff Evaluate the quality of the product and making sure that the item will be delivered successfully. Develop daily or weekly production schedules to ensure that production deadlines are met. REFERENCES Angel A. Malapo Jr. Public Information Office - OIC Phone: - Chezka Moreno Social Media Manager Phone: -