SB
SHEILA H. BODIONGAN
Professional Summary
Enthusiastic (remote) Appointment Setter / Telemarketing Advisor, eager
to contribute to team success through hard work, attention to detail and
excellent organizational skills. Motivated to learn, grow and excel in the
sales industry.
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Tagbilaran City, Bohol, Philippines
6300
Skills
Work History
Southwest Cancer Care Clinic - Virtual Assistant
Sierra Vista, AZ
04/2019 - 05/2020
● Managed incoming and outgoing calls for busy oncology clinic.
● Scheduled and confirmed appointments for entire medical team.
● Handled and processed confidential patient information.
● Email management.
● Answered informational queries of customers and handled their
objections, efficiently.
● Client relations specialist
● Deadline-oriented
● Meticulous attention to detail
● Self-directed
● Time management
● Complex problem-solving
● Fluent in English
● Highly organized
● Professional communication
● Carried out front office duties utilizing data entry skills
● Maintained energy and enthusiasm in fast-paced environment.
Dr. Winda Cadag Memorial Dialysis Center - Dialysis Staff Nurse
Tagbilaran City, Bohol, Philippines
10/2016 - 08/2018
● Accurately documented all elements of nursing assessment, including
treatment, medications and IVs administered, discharge instructions
and follow-up care.
● Performed duties in accordance with all applicable standards, policies
and regulatory guidelines to promote safe working environment.
● Analyzed emergency situations and took prompt action to save lives.
Stream Global Services (Sirius XM account) - Customer Service
Representative
Tagbilaran City, Bohol, Philippines
11/2012 - 12/2012
● Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns.
● Conferred with sales team and team leaders to communicate targets,
boost revenues and improve promotional strategies.
Education
Holy Name University
Bohol, Philippines
Bachelors of Science: Nursing
● Dean's List [-]
Holy Spirit School
Bohol, Philippines
High School Diploma
● Awarded (Honorable Mention)
● Answered customer telephone calls promptly to avoid on-hold wait
times.
● Educated customers on promotions to enhance sales.
