WORK EXPERIENCE
Payment Officer
Dream Wealth Inc.
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October 2018 – July 2019
Responsible for performing audit procedure and implementing audit programs/projects to ensure
that any bank transaction, procedure and process are accurate with the payment.
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Conducts preliminary audit discussions to verify facts and obtain explanations for cited
deficiencies, findings and observations.
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To identify discrepancies or error in the documentation process, financial and operations
transaction made to prevent any financial/property loss.
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Prepares audit reports by collecting, analyzing and summarizing operation, information and
trends for payment process.
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To be responsible in handling the daily banking credit and debit transaction and transferring
money to the clients.
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Applies specific procedures in double-checking all transactions.
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Avoid double processing and perform balance checking time-to-time.
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Process payments that are within the scope of the bank being used for the day.
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Check the card status and the limit, daily limit and requesting process.
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Operate using different banks and update request.
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Test card before requesting fund.
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Produces a complete summary of transactions per shift.
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Submit requested/required screenshots at the end of the shift.
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Performs other duties and responsibilities that maybe assigned from time to time.
Customer Experience Executive – Voice
ProbeGroup Philippines, Inc.
April 2018 – September 2018
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Daily routine answers inbound emails and calls.
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Follow up enquires of deliveries.
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Book in collections.
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Track items for customers.
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Do audits on drivers to track items and manage enquires.
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Provide customers with up to date information for enquires and follow ups.
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Handling customer queries.
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Booking in freight for companies to be collected and distributed nationally.
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Investigating when freight would get lost and getting it back on track.
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Organizing and searching for unidentified freight.
Customer Support Associate
Convergys Philippines Inc.
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October 2016 - February 2017
Respond to client concerns and resolve issues in a way that builds a strong and long-term
strategic partnership with the client.
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Match clients with the best-suited tax professional for their needs.
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Schedule clients how they would like to be scheduled.
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Handle client exits by ensuring all current and future needs are met.
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Communicate via phone, mail, and email with internal and external clients requiring assistance
or information.
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Follow established procedures to handle client inquiries and resolve concerns to ensure client
satisfaction.
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Handle client communications within all call handling and quality measurement.
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Use software programs and computer systems to accurately document and track client contacts.
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Participate in outbound calling campaigns as needed.
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Attend training sessions and participate in meetings related to the effective and efficient
performance of job duties.
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Know, understand and apply bank policies and procedures. Demonstrate a high level of courtesy
and efficiency with customers. Recognize and act on referral opportunities with customers.
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Help reconcile branch settlement differences.
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Resolve customer issues in a timely manner.
Production Operator
Amkor Technology Philippines, Inc.
October 2008 - April 2013
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Ability to use machines for die attach, final test, burn-in/ bake and packing.
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Assembling and checking product parts, ensuring that all machinery runs smoothly, and assisting
in the shipment of items. Addresses problems with production equipment and machinery and
fixes them as needed.
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Executed packaging of products in standard boxes & containers for storage & shipment
purposes. Setup the production equipment and supplies before executing the job orders.
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Operate equipment safely and effectively for production processing.
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Ensure that equipment is maintained in good and safe working condition. Inspect equipment to
identify any replacements, malfunctions and repairs. Work under the guidance of Supervisor to
perform and complete the assigned duties in timely manner.
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Monitor supplies and materials to prevent shortages and passing of expiration dates, restock as
necessary. Track product flow through the inspection and test processes.
EDUCATIONAL ATTAINMENT
Bachelor of Science in Computer Science, Graduated
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Pamantasan ng Lungsod ng Muntinlupa
Bachelor of Science in Nursing, Undergraduate
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University of Perpetual Help System DALTA
CERTIFICATION
Microsoft Office Specialist - Excel 2013
June 2016
Microsoft Technology Associate – Software Development
July 2016
