Shehzad Husain Rizvi

SHEHZAD H. RIZVI PROFILE SUMMARY Seasoned financial operations and branch management professional with over 12 years of experience in centralized front-end services, reconciliation, compliance, and customerfacing operations. Proven record in driving process improvements, minimizing risk, reducing turnaround times, and enhancing customer satisfaction. Adept at team leadership, SOP development, audit readiness, and regulatory compliance (AML, KYC, sanctions). KEY SKILLS • Operations & Reconciliation • AML & Compliance • MIS & Data Analysis • SOP Development • Customer Retention • Risk Management • Branch Operations • Forex & Remittances PROFESSIONAL EXPERIENCE Branch Manager / Operations & Reconciliation Lead CitiFinancial | TCS eServe | AlFalah Exchange (Now Lulu International Exchange) 2004 to 2017 Led cross-functional teams across financial institutions with a strong focus on operational excellence, risk control, customer service, and regulatory adherence. Key Contributions: • Reduced reconciliation errors by 20%+ through enhanced reporting and SOP redesign • Boosted customer satisfaction by 38% by streamlining remittance and front-end services • Improved process turnaround time from 36 hours to 3 hours through automation and staff training • Managed working capital flows up to $2.75M and remittance fund flows up to $7.5M • Conducted internal audits and annual risk reviews, ensuring full compliance with CB India, CBUAE, OFAC, and KYC standards • Mentored teams on KPI/KRA frameworks and implemented continuous training programs ACADEMIC QUALIFICATIONS Master of Finance and Control – Aligarh Muslim University – 2003 – 67% Bachelor of Arts (Economics) – Aligarh Muslim University – 2001 – 66% Senior Secondary – AMU – 1998 – 59.9% Higher Secondary – CBSE – 1994 – 74.9% PROJECTS & INITIATIVES • Wage Protection System – Centralized wage payments across UAE branches • Insurance Remittance – Reconciliation and payment authorization • Customer Segmentation – Loyalty & behavior-based analysis for targeted retention • Internal Audit & Risk Reviews – Systematic internal checks and ARR implementation LANGUAGES English | Hindi | Urdu