Shehzad Akhtar
Email and Chat Support Executive / VA
ProlEe
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Experienced Email and Chat Support Executive and Virtual Assistant with
-
over a year of experience in Customer Support Field. Excellent reputation
for resolving problems and improving customer satisfaction.
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]ortfolio
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12/7/2020
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· Handled day-to-day running of Emails and Chats ensuring high levels of
productivity and progression.
· Served customers in a friendly, efMcient manner following outlined steps of
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English Spo[en / Uritten
service.
· qaintained and repaired facilities, eIuipment and tools to achieve
operational readiness, safety and cleanliness.
· Lncreased customer satisfaction by resolving issues.
jed prozects and analy8ed data to identify opportunities for improvement
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English
Rrdu
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13/0k/2020
· qanaged electronic and paper Mling systems by updating paperwor[,
maintaining documents and accurately recording information.
· Analy8ed and compiled data to prepare comprehensive reports for
management.
· Completed administrative tas[s by performing business correspondence,
transcription and data entry.
· Conferred with customers by telephone, chat or email to provide
information about P]roduct or Service6.
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19/12/2015 - 19/12/202k
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