Shehryar Naveed

Name: Shehryar Naveed Address: Islamabad, IS, 44000 Mobile:- E-Mail:-,- CAREER OBJECTIVE Seeking a challenging position with a progressive organization where my experience and knowledge can be utilized to the fullest, for my, as well as the betterment of the organization. I always endeavor and believe in putting all my efforts to achieve the best results for whomever I work for. PROFILE VALUE Overall, with 4+ years of experience in Sales operations and financial records and establish, maintain and balance various accounts using manual and computerized bookkeeping systems. Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals. Managed order cycle to enhance business development and maintain sustainability and customer satisfaction. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns Produced contracts, reports, letters, and proposals for clients. Provide training on different projects such as landline, EBB/ACP, and upcoming projects Maintain sales reports on a daily basis and monthly basis and resolve team issues immediately. Created effective strategies to target new markets after researching and analysing competitor behaviour. Developed international business relationships to drive business units abroad. Organized promotional events and interacted with community to increase sales volume. Coached employees in successful selling methods and encouraged cross-selling to drive revenue. Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals. EMPLOYMENT HISTORY Tone Communications LLC, Since Jan’2021- Present Designation: Sales Manager Job Duties, Roles and Achievements: Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals. Managed order cycle to enhance business development and maintain sustainability and customer satisfaction. Pushed [Product or Service] revenue to new levels with more than $[Amount] in yearly sales. Produced contracts, reports, letters, and proposals for clients. Created effective strategies to target new markets after researching and analyzing competitor behavior. Developed international business relationships to drive business units abroad. Organized promotional events and interacted with community to increase sales volume. Coached employees in successful selling methods and encouraged cross-selling to drive revenue. Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals. Take Payments from the customers. Designation: Customer Service RepresentativeSince Jun’2019-Dec’2020 Job Duties, Roles and Achievements: Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered constant flow of customer calls with minimum wait times. Recommended products to customers, thoroughly explaining details. Responded to customer requests for products, services and company information. Answered customer telephone calls promptly to avoid on-hold wait times. Developed community reputation through commitment to customer satisfaction and strong client relationships. Offered advice and assistance to customers, paying attention to special needs or wants. Enhanced productivity levels by anticipating needs and delivering outstanding support. Designation: Sales RepresentativeSince Jan’2018-May’2019 Job Duties, Roles and Achievements: Met with existing customers and prospects to discuss business needs and recommend optimal solutions. Developed and delivered engaging sales presentations to convey product benefits. Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages. Trained and mentored new sales representatives. Enhanced territory operations through successful cold-calling of area business leaders and establishing favourable contracts. Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer. Cold-called leads and closed large number of new sales over several months. Documented customer interactions using Salesforce to capture data in processing system. Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline. EDUCATION & CREDENTIALS Associate of Science: Mechanical EngineeringSince Mar’2013-Aug’2016 From: Swedish Group of Science - Rawalpindi. REFERENCES AVAILABLE ON REQUEST