Shehroz Ahmed

Possessing a huge range of abilities from providing support and leadership right through to being

able to successfully sell the money, credit and products of a bank. Able to gain the trust of

customers by interacting with people from all backgrounds. Also having a proven record of

contributing to the profitability of previous employers by generating income and revenue growth.

Shehroz is now looking forward to a making a significant contribution to a financial institution

that offers a genuine opportunity for progression.

CAREER HISTORY

MCB Bank LTD

CUSTOMER SERVICE OFFICER (CSO) - April 2011 to 2013.

Responsible for supervising the day to day running and operations of the bank, whilst at the same

time creating a professional, helpful and customer friendly environment for staff to work in.

Duties:

 Ensuring the smooth running of basic banking transactions.

 Building relationships with high net worth individuals.

 Answering any financial and banking queries.

 Providing advice on investments.

 Maintaining a professional image at all times.

 Working closely with small and medium sized businesses.

 Marketing new financial products or services.

 Presenting information clearly to customers, work colleagues and third parties.

 Opening new bank accounts for individuals and also companies.

PROFESSIONAL EXPERIENCE

Banking competencies

 Thorough understanding of banking procedures.

 Developing processes that reduce the time taken in processing loan applications.

 Strategic planning.

 Presentation and sales skills.

 Comprehensive understanding of industry and regulatory laws and regulations.

Personal

 Dependable and truthful.

 Ability to keep calm under pressure.

 Self-starter.

 Well disciplined.

 Having the ability to work accurately.

 Excellent negotiating skills.

 Initiative and ingenuity.

 Ability to motivate subordinates.

KEY COMPETENCIES AND SKILLS

Customer satisfaction

Data processing

Solution implementation

Portfolio management

Commercial banking

Report writing

Decision making

Business administration

Online banking

Good verbal & written communication skill to motivate the people along with understanding of

English, Sindhi & Urdu.

Computer knowledge

3D MAX, Maya, Adobe family, Microsoft office, Internet suffering.