Shehr Yar Mukhtar

SHEHR YAR MUKHTAR Virtual Assistant/CSR PROFILE EDUCATION Experienced Customer Service Representative (CSR) and Virtual Assistant (VA) skilled in managing customer inquiries, resolving issues, and providing administrative support. Adept at handling calls, scheduling, organizing data, and managing emails while maintaining accuracy and professionalism. Strong multitasking and problem-solving abilities, with a focus on delivering excellent customer service and meeting performance goals. Proven ability to collaborate across teams and industries, ensuring efficient operations and customer satisfaction. The Educators (Capital Campus, Islamabad) 2018 - 2020 Science major subjects: Maths, Physics, Computers, Chemistry A grade with 75% marks CONTACT WhatsApp: - Resplendant Communication VA/CSR Oct 2023 – Sept 2024 As a VA to CEO and CSR my job was to manages calls, resolves customer issues, and provide product information. I would handle orders, maintain records, and manage emails and scheduling. With strong organizational skills, team has to meet targets, follow protocols, and ensure compliance. EMAIL:- SKILLS PHONE: - Hobbies Music Reading books Movies Swimming Islamabad Model College for Boys F-8/4 Islamabad 2020 - 2022 Science major subjects: Maths, statistics, economics A grade with 72% marks WORK EXPERIENCE Seasole Communications - CSR March 2022 – September 2023 As a CSR my job was to handle inbound and outbound calls, respond to customer inquiries, complaints, and provide accurate product and service information. • Customer Service & Support • Call Handling (Inbound/Outbound) • Complaint Resolution • Scheduling & Calendar Management • Email & Correspondence Management • Data Entry & Record Maintenance • Problem-Solving & Conflict Resolution • Order Processing & Refund Management • Team Collaboration & Communication Attention to Detail & Organization