Shehnaj Ferdousi

 Shehnaj Ferdousi Email:- Career Objective To serve in a responsible administrative position at a well-structured organization and successfully apply acquired managerial and interpersonal skills to enhance organizational efficiencies. Education Master of Business Administration International Islamic University Chittagong (Dhaka Campus) Graduation: February 2009 Concentration: Finance and Banking CGPA: 3.5 Out of 4 Bachelor of Business Administration International Islamic University Chittagong (Dhaka Campus) Graduation: February 2006 Concentration: Finance and Banking CGPA: 3.3 Out of 4 Higher Secondary School Certificate: Cantonment Public School & College, Bogra First Division (Science): 1999 Secondary School Certificate: Cantonment Public School & College, Bogra First Division*(Science): 1997 Email:-Cell# - Interests Cricket, Traveling, Reading Novels Knowledge, Skills and Abilities Demonstrates strong organizational skills with the ability to prioritize work and see tasks through to completion. Good communication skills, both verbal and written. Detail oriented and able to work well within given timeframes and standards. Ability to multi-task and handle multiple priorities. Strong independent work ethic and Analytical Skills. Thrive in a fast-paced environment with evolving challenges. Language Competency Bangla- Mother tongue English- Fluent both in speaking and writing Computer Skills Microsoft Word, Microsoft Excel, Microsoft Power Point, Internet Browsing and other basic operations of computer. Internship Completed 3 month’s internship with BRAC Bank Ltd, Head Office, Gulshan 1, in it’s Asset Operations Department (AOD). Experience Working as a Team Manager in an USA based outsourcing firm from 01/04/2008 to till date. Team Leader, Loan / Distribution / Contribution Processing – Participant Accounting, Directed a staff of 10 employees who processed 401k loans, distributions and contributions for the Asset Management Department. Accountabilities Responsible to learn designated Projects, all distribution types and loans and assist with training Processor/Reviewers. Responsible to learn IRS code and plan document provisions and assist with training Processor/Reviewers. Works directly with US Project Specialist to be trained on Distribution Types and Record Keeper websites and provide ongoing assistance and training to DP Team. Assist Processors/Reviewers with questions on Designated Projects while processing daily work. Assist with creating new email templates as needed to improve communication with participants and clients. Monitor and work Personal Cases, Team Queue Cases and Team Member Cases. Perform other duties and special projects as assigned.