Sheerah Corea

SHEERAH MARIE P. COREA Address: 478 Rd 20 Sitio Siwang, Floodway B, San Juan Taytay Rizal Contact Number:- Email:- WORK EXPERIENCE: Company: medvocation Dublin Ireland Position: Marketing Researcher Mar 2020 - Present1 year Company: IBEX Global Solutions (Philippines) Inc. 6th Floor, Shaw Center Mall, Shaw Boulevard Corner Avenue Nueve De Febrero Mandaluyong, Metro Manila, Philippines Account: Equinix Position: Service Desk July 6,- Resigned Responsibilities: ● ● ● ● ● ● ● ● Responsible for providing high quality and rapid support to all Equinix customers. Support Customer Operations and Client Services teams on communication issues when required Act as first line Customer support, ensure incoming telephone calls and emails are responded to quickly and efficiently within Service level agreements and objectives. Log, monitor and manage Incidents/calls/tickets in the systems as indicated by process requirements Support data entry on Operations related systems as necessary. To provide Customer support and on-boarding for the Equinix Portal. Monitor and progress all Customer orders through the booking process. Ensure all system issues are communicated to Operation Support for resolution. Company: Alorica Global Services (Prev. West Contact Services) 18th Floor Robinsons Cybergate Center, Tower 1 EDSA corner Pioneer St. Mandaluyong City October 13, 2014 – June 2, 2015 Account: AT&T Legacy S (MW) Position: Complex Provisioner – (Order Provisioning Manager) Responsibilities: ● ● ● Process Service Request – track and monitor until completion of project. Host conference calls with all team members from network departments to ensure each group is coordinating to meet customer’s needs through the provisioning process. Lead escalations to seek higher managements support. Company: Telus International Philippines / Harte-Hanks Phil. 4th floor Market, Market, Fort Bonifacio, Global City, Taguig, Philippines July 16, 2011 – April 3, 2013 Account: Telus Mobility (Canada) Position: Customer Service Representative Responsibilities: ● Attend phone calls with customers’ mobile connection billing and service plan concerns. ● Upsell Telus products and services. ● Identify customers’ needs depending on how they utilize the product. ● Securing customers personal data and credit card information for confidentiality. ● Guide customers how to resolve technical issues with their mobile phones internet usage and existing prepaid and postpaid service. ● Answer billing concerns. Account: Samsung Telecommunications America Position: Customer Interaction Associate Responsibilities: ● Helping customer resolve technical concerns with their mobile devices. ● Process service request for product warranty. EDUCATIONAL BACKGROUND: West Rembo Elementary School (1995 – 2001) 21st St. West Rembo Makati City Diploma in Elementary Fort Bonifacio High School (2001 – 2005) JP Rizal Ext. West Rembo Makati City Diploma in Secondary Education Rizal Technological University (2005 – 2010) Bonifacio Avenue, Mandaluyong City Bachelor of Science in Office Administration Major in Office Management (College Undergraduate) KNOWLEDGE AND SKILLS: ● Computer literate ● Good communication skills ● Ability to work under minimal supervision ● Team player ● Ability to multi-task REFERENCE: Available upon Request