Sheenara A. Palma

Sheenara A. Palma Operations Supervisor PROFESSIONAL SUMMARY CONTACT Operations Supervisor in retail industry specifically supermarket with a passion on customer service and leadership. Proficient in Microsoft office, SAP system, and inventory management. -- WORK EXPERIENCES Pampanga, Philippines Supervisor, Operations June 2023 - July 2024 AllDay Marts Inc. EDUCATION Don Honorio Ventura Technological State Universiry Manages store operations by monitoring inventory, organizing staff work schedules, and providing store performance reports. Overseeing product availabilty and pricing. Providing great customer service and controlling finances. Bachelor of Science in Business Administration major in Marketing Selling Assistant 2012 - 2016 Sanford Marketing Corp. SKILLS Inventory Management Warehouse Management Leadership Microsoft Office SAP Literate Customer Satisfaction Time Management April 2019 - February 2023 Ensuring the completeness of products and right pricing. Competitor checking and expiry monitoring. Training new employees and schedule shifts. Monitors system and actual inventory of the products. Do back up cashiering in case one of the staff is absent. Sending daily sales report and stock availability. Customer Assistant July 2016 - April 2019 Sanford Marketing Corp. Attend to all customer queries. Ensure customer satisfaction and provide great customer service. Responsible for receiving of deliveries and maintaining the inventory of any physical goods that come into or go out from the store. Ensure each item has an accurate count and check if anything is missing or damaged upon arrival.