Sheena Teves

Sheena Teves-• linkedin.com/in/sheenateves PROFESSIONAL EXPERIENCE American Airlines, Jun 2015 – Aug 2017 Reservation Sales Representative • • • • Answering incoming calls and selling American Airlines service to prospective customers. Responsible for promoting and booking traveling arrangements for clients. Cooperating with clients to determine their needs. Deal with occurring travel problems, complaints, or refunds. Paypal UK, Aug 2017 – Jan 2019 Fraud and Dispute Analyst ● ● ● ● Identify and investigate incidents of alleged fraudulent activity on accounts and discuss the case to determine the appropriate process to cover losses. Working directly with the account holders to resolve fraudulent/unauthorized activities. Kept track of the current status of the case. Establishing contact with the customer through outbound calls as well as receiving inbound calls to the customer. AT&T USA, Jan 2019 – Nov 2019 Sales and Billing Analyst • • • • Handling the customer with basic billing issues and other small tasks. Support a high volume of customers regarding the current bill and past-due accounts. Sales pitch in every call for new services and products. Provide great and timely customer service to increase client retention and loyalty. New Zealand/Australia Survey and Online Charity Freelance Virtual Assistant / Outbound Sales representative • • • • Feb 2020 – Dec 2020 Contact and identify prospective customers by cold calling. Negotiate with clients who are interested in completing a charity survey. Use CRM or other software to track progress with new prospects. Build rapport with prospects before attempting to upsell the charity donation. ETN America Feb 2021 – Aug 2022 Freelance Virtual Assistant / Business Development Manager • • • • Manage the communication of the organization with clients via means like emails, telephones, and websites Contacting potential clients to establish a business relationship, and set sales goals that will strengthen the relationship continuously Maintain current client relationship and develop new business opportunities. Utilizing the CRM to track partner info, contacts, deals, and contracts. EDUCATION De La Salle University – Dasmariñas BSBA Major in Marketing and Advertising SKILLS - Virtual Assistant - Lead Research via social media, emails, website, and cold calling - Telemarketing and Appointment setting - Customer service - Time Management - Data Entry - Communication Skills - Microsoft Office Skills