Sheena Rose Aben Lucena

I have a total of 3 years of professional experience, including 1 year in the BPO industry and 2 years in a government agency role.

I worked as a Customer Service Representative for Metro by T-Mobile under a BPO account, where I handled inbound calls, assisted customers with billing and service concerns, and resolved technical issues. This role strengthened my communication skills, problem-solving abilities, and experience in providing high-quality customer support.

Prior to that, I spent 2 years working in a government agency as an Auxiliary Service Worker, where I assisted with administrative tasks such as filing, record-keeping, processing documents, and supporting day-to-day operations. This position enhanced my organizational skills, attention to detail, and ability to work in a structured, service-oriented environment.