Sheena Ochea

Hi! I'm a highly motivated and resourceful professional with over 5 years of experience in Customer Service, Technical Support, Admin Assistance, and Sales—4 years in a fast-paced BPO environment and 1.5 years thriving as a freelancer.

What sets me apart? I combine precision with productivity. Whether it’s managing inboxes, handling chat support, processing orders, or assisting with admin tasks, I bring a sharp eye for detail, quick thinking, and a passion for creating smooth, efficient systems.

💼 Here’s what I bring to the table:

Expert-level experience with Salesforce and CRM tools

Strong communication skills via Chat, Email, and Phone

Proven track record in Sales, Lead Generation, and Customer Retention

Efficient with Data Entry, Calendar Management, and Admin Tasks

Organized, proactive, and always focused on delivering excellent results

If you're looking for someone who can jump in, take ownership, and help streamline your day-to-day operations—I’m ready when you are. Let’s work together to move your business forward!