SHEENA MAGAYO
NAVARRO
A
detail-oriented
and
customer-focused
individual
with
experience in customer service, billing, and administrative
support. Proven ability to resolve customer concerns, process
transactions, and manage confidential records with accuracy
and professionalism. Proficient in tools like Trello, Salesforce,
Slack, Zoom, Canva, Microsoft Office, Google Workspace and
more. Currently seeking a Virtual Assistant role to help
entrepreneurs and businesses streamline operations deliver
exceptional client experience.
EXPERIENCE
Cebu City,Philippines
https://hubstafftalent.net/profile
s/sheena-navarro
Trans Asia Shipping Lines, Inc.
OJT Intern – Billing Department
EDUCATION
Jan 15, 2024 - May 10,2024
(400 HOURS)
Monitored revenue inflow from cargo and container clients.
Generated billing statements and keep organized financial documents
and up to date.
Performed clerical tasks including file scanning and data encoding.
Follow up with customers through calls and emails quickly and
professionally.
Manage calendars, and team messages efficiently.
Created monthly Minutes of Meeting making sure no discsussions left
behind.
Bachelor of Science in
Business Administration
Major in Financial Management
University of Cebu - Main Campus
2019 - 2024
STEM Strand
Don Vicente Rama Memorial
National High School
2017 - 2019
SKILLS
Email Management
Concentrix (T-Mobile US Account)
Dec. 24, 2020 - Aug 14, 2021
Customer Service Representative
Assisted US-based customers with network troubleshooting and billing
concerns.
Upsold mobile devices, network boosters, and monthly plans.
Utilized tools like Slack, Nuance, Citrix Workspace and Zoom for
effective communication and clients’ experience.
Delivered excellent customer satisfaction through problem resolution.
Attentive to each details of customer’s complaints to meet and provide
right solutions.
Social Media Management
Lead Generation
Video Editing
Data Entry
Basic Designing
Calendar Scheduling
Communication Skills
TOOLS
Slack
MS - Word / Excel
Zoom
Trello
Canva/Capcut/Inshot
CRM
Google Workspace
