Sheena Laine Hoarau

 SHEENA-LAINE HOARAU Phone: - Email-Location: Nairobi, Kenya PROFESSIONAL SUMMARY Experienced professional in Commercial Logistics & Aviation with a proven track record in managing logistics operations, cabin crew duties, and international trade advisory. Adept at ensuring compliance with local and international regulations, fostering customer relationships, and leading teams to achieve service excellence. Seeking a dynamic role that offers career growth and the opportunity to learn new skills. KEY SKILLS Commercial Logistics Management Customer Service Excellence Team Leadership & Training International Trade & Market Analysis Compliance & Safety Standards Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, ERP) PROFESSIONAL EXPERIENCE MJ Logistics – Arlington, TX, U.S.A Commercial Manager/Dispatcher |- Managed client relations and created awareness for logistics services across Texas and the U.S. Prepared contracts, managed advertisements, and booked loads to ensure efficient logistics operations. Ensured competency and efficiency among drivers, maintaining strong relationships with brokers, shippers, and receivers. Achieved target income goals for both the company and drivers. Qatar Airways – Doha, Qatar Cabin Crew | March 2013 – 2015; July 2018 – Feb 2021 Delivered exceptional customer service while adhering to the highest safety standards onboard. Worked collaboratively with cabin crew to ensure timely and quality service delivery. Enhanced passenger experience, recognizing cultural differences and individual needs. Network Airline Services – Dar Es Salaam, Tanzania Cargo Sales and Administration | November 2015 – April 2017 Promoted Etihad Cargo and Astral Aviation products, ensuring high customer satisfaction and service delivery. Collaborated with sales and operations teams to increase client base and streamline cargo operations. Maintained accurate documentation, communication, and office standards. Ensien Travel – Dar Es Salaam, Tanzania General Manager | May 2017 - Oct 2017 Expanded customer portfolio and managed social media engagement and content generation. Oversaw sales, tour itineraries, and daily financial reconciliations. Managed team activities, ensuring quality service and resource efficiency. Zurcom International/Linka Solutions – Remote International Trade Advisor | March 2021 – Present (Part-Time) Conducted research and analysis to develop international trade frameworks. Provided recommendations to departments to ensure compliance with international standards. Identified new business opportunities and maintained relations with export & import partners. EDUCATION North Lake Community College – Associates in Arts Degree (Pending) Career Training Centre – Certificate in Travel and Tourism Nairobi Jaffery Academy – O Levels I.G.C.S.E Loreto Convent Msongari – Primary School and High School LANGUAGES English (Fluent) Swahili (Fluent)