Sheena Gumban Bayan

Bayan, Sheena General Virtual Assistant Empowering busy professionals and entrepreneurs to achieve their goals by providing exceptional administrative and organizational support, I excel at streamlining workflows and maximizing efficiency. I possess exceptional Contact - organizational skills, meticulous attention to detail, and the ability to thrive in both independent and collaborative environments. My strong communication skills and ability to proactively resolve issues ensure exceptional client service, allowing you to focus on core business activities while I handle the day-to-day tasks that drive success. -live:.cid.e9bd5ecbb- Polomolok, South Cotabato. Minndanao, Philippines. SKILL SUMMARY Communication Problem-Solving Customer Focus Administrative Order Management Project Management Technical Skills Social Media Management Document Management Time Management Adaptability Research TOOLS USED Asana APS Provision ESP Promohunt Canva Outlook Excel PowerPoint EDUCATION BS in Secondary Education Major in English South East Asian Institute and Technology | 2020 - 2022 Second-year Level Experience Call Center Agent VXI Globals | October 2021 to March 2022 Answering customers' questions about their contracts and bills. Resolving customers' issues in regard to their internet and cable connection. Order Processing Manager Proforma | March 2022 to January 2023 Order entry Releasing of Purchase Orders Keeping track of order progress from proof approval to production until delivery to the client Communicating with vendors to coordinate the fulfillment of orders and ensure that orders are fulfilled on time Track shipped orders through FedEx, UPS, and other carriers Resolving any issues or problems that may arise with vendors and suppliers, such as late deliveries or quality control issues Identifying preferred vendors and suppliers to meet the company's and client's needs Managing inventory levels and coordinating with vendors to ensure that necessary products are available to fulfill orders GENERAL VIRTUAL ASSISTANT Freelance | December 2020 to Present Sending and replying to emails Managing social media accounts Data entry and spreadsheet management Internet research Creating and editing documents and presentations