Sheena Gracielle De Guzman

SHEENA GRACIELLE A. DE GUZMAN Fraud Analyst Specialist "Proficient 'Jack of all trades' with a strong foundation as a fraud analyst and a history of thriving in various roles across international settings. Leveraging comprehensive expertise gained through multifaceted experiences, I bring adaptable problem-solving, cross-functional collaboration, and a global perspective to deliver valuable contributions. CONTACT RELEVANT EXPERIENCE Fraud Analyst and Customer Support -- VXI Global Holdings B.V | April 2021 - August 2023 Assisting customers about their transaction inqiury. As part of customer verification team I'm responsible for Valenzuela, City the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts SKILLS Customer Care Specialist Email Support Specialist Cashier/ Server Le Meridien Dubai Hotel & Conference Center October, 2017 - October, 2020 Technical Support Specialist Maintaining an up-to-date working knowledge of the Risk Operation Specialist menu items and daily special. Hospitality Skills Up-selling food and beverage items throughout the Proficient in Microsoft Word, Microsoft Excel, Outlook meal Monitoring customer's needs and promptly handle requests Handling customer complaints in a polite and REFERENCE Marjorie Usita College Classmate - professional manner Processing cash and credit card payments Perform any side-work as requested Cashier/ Server Al Arian Group of Company, Bahrain Arriane Janine Salaysay June, 2016 - August, 2017 Dubai Colleague Guiding and solving queries of customer - Learn menu items and be able to describe them appropriately to the guest Deliver the guest’s bill and thank them for dining EDUCATIONAL BACKGROUND Receptionist, Personal Sec., Assistant Sales Executive United Seas Marine Services LLC, Al Badir Diesel Trading LLC, Seawards General Trading LLC. Dubai, UAE September 2015 - April, 2016 Receptionist Task Answering and forwarding phone calls Perform bookkeeping tasks Distributing Mail, receive and sort mails and deliveries Arrange and coordinate traveling arrangements for on-off signing officers and crew De La Salle Araneta University, Victoneta Avenue -) Course: Bachelor of Science in Hotel and Restaurant Management Personal Secretary Organizes necessary business travel arrangements Booking transport and accommodation Schedule appointments; organize meetings Preparing letters, presentations and reports Assistant Sales Executive Listening to customer requirements Giving quotation and LPO for customers and suppliers Recording sales and order information and sending copies to the sales office, or entering figures into a computer system Far Eastern University, Manila Philippines -) Course: Bachelor of Science in Tourism Management Preparing invoices, delivery notes to customer