Sheena Cabarce

Sheena Cabarce Sales/Customer Service Expert and Manager Work Experiences Customer Service and Sales Manager Marry From Home 06/22 - 08/23 Process scheduled calls Process online Applications Assist with Chats, emails, and inbound calls Reach out and find officiants that are ordained in the state we were doing the marriage Project and Sales Manager Myadcenter 08/22 - 05/23 Screen, hire, onboard, and train new sales and support reps Provide daily, weekly, and monthly coaching to Sales and Support reps Update and enhance sales processes and training materials Organize the support desk and make sure that all tickets and chats are answered efficiently Attend demo meetings and managerial calls from business owners Offboard reps that are not continuing with the company Manges all projects and ensures everything is done on time. Contact Info-- LinkedIn Profile: @sheenacabarce18 Relevant Skills Quality Customer Service Sales Project Management Basic Graphic Design People Management Education Studied Hotel and Restaurant Management at Systems Plus Computer College Foundation and, Business Information Management at Asian Institute of Computer Studies Year 2016 - 2010 Sheena Cabarce Sales/Customer Service Expert and Manager Work Experience BUSINESS DEVELOPMENT (Sales Assistant) Guardia One LLC 03/22 - 08/22 Prospect Leads (E-commerce Merchants) using Lead generation tools Send cold emails to business owners and C-level staff to offer G1's insurance platform Train new Sales Assistants Send in weekly reports Social Media Outreach to businesses Follow up and nurture leads SCRUM MASTER Paragon EU 01/22 - 07/22 Manage each project’s scope and timeline using Kanban Coach team members in Agile frameworks Resolve conflicts and remove obstacles that occur Help teams implement changes effectively Manage 6 Supervisors AGENCY OWNER UPWORK 06/19 - 08/22 Find clients for agency members Train new members and pair them up with clients Work for projects as myself SALES ASSISTANT to the CEO and COO APIWORX 09/21 - 02/22 Manage Sales Pipeline Nurture leads and sends in follow-up emails Manage CEO's email via Hubspot Create quotes/proposals and send them over to Business Owners and Decision Makers Build workflows and automation in Hubspot SALES AND SUPPORT MANAGER MYADCENTER INC 10/20 - 09/21 Screen, hire, onboard, and train new sales and support reps Provide daily, weekly, and monthly coaching to Sales and Support reps Update and enhance sales processes and training materials Organize the support desk and make sure that all tickets and chats are answered efficiently Attend demo meetings and managerial calls from business owners Offboard reps that are not continuing with the company Sheena Cabarce Sales/Customer Service Expert and Manager Work Experience VIRTUAL ASSISTANT / ADMIN ShelfX Pte Ltd 10/19 - 11/19 Call building owners (e.g., schools, hospitals, dormitories) and ask for permission to put our vending machine in their building. Lead Generation SENIOR AGENT IQOR - SANTA ROSA LAGUNA 10/18 - 07/19 Answer inbound calls from AT&T customers and help them understand their billing statements. Assist in queries about customer's services SENIOR SALES REPRESENTATIVE TSD GLOBAL SERVICES TAGUIG 02/17 10/18 Answer inbound calls from AT&T small business customers and help them understand their billing statements. Offer new services to business owners TECHNICAL SUPPORT REPRESENTATIVE Google Services Uptown BGC Taguig 08/16 - 02/17 Customer Care Professional III FIS GLOBAL American Express Makati 05/14 - 08/16 Answer inbound calls from AMEX customers and help them understand their billing statements. Assist in queries about customer services SALES AND BILLING REPRESENTATIVE II Convergys Alabang 09/13 - 05/14 Answer inbound calls from H&R Block customers and help them understand their billing statements. Assist in queries about customer services Help them compute their taxes and schedule a call with a tax pro Outbound calls to remind customers regarding overdue balances ASSISTANT SUPERVISOR / SME Teletech Pampanga and Sta Rosa 05/11 - 09/13 Answer inbound calls from H&R Block customers and help them understand their billing statements. Assist in queries about customer services Help them compute their taxes and schedule a call with a tax pro Outbound calls to remind customers regarding overdue balances Sales Representative at Sutherland Global Services - Clark Pampanga 12/10 - 04/11