WORK EXPERIENCE
ASSITANT CHILDCARE EDUCATOR
Feb 2022 - Current
Westernport Childcare and Kindergarten
Did my work placement at this childcare and got
absorbed on February.
Sheena Abrera
ASSISTANT CHILDCARE
EDUCATOR
Cranbourne West
Victorial, Australia 3977-
@sheena-smb
PROFILE
Extensive
experience
in
Business
Process
and
Management. I have the
ability to lead, manage and
execute plans to lead your
company to success.
SKILLS
Project Management
Problem Solving
Creativity
Leadership
Assist room leaders and educators in implementing the
curriculum designed for each room
Cover breaks of staff and help in maintaining the
cleanliness in the centre
CUSTOMER SUCCESS LEAD AND OVERALL
SENIOR LEAD (WFH)
Newsmile Life CA and USA
June 2020 - Sep 2021
Overall in charge of the implementation of strategic
plans for the company's sales and customer service
department.
Hire, Train and Supervise employees
Ensure the process is at place in every department
Works directly with the Owner and helped achieved
business success from 3 employees to 16
Initiate recruitment of dentists and conducts the initial
interview
Started the Telehealth Department of the company
Ensure customer satisfaction - conducted survey,
research, and follow-ups.
Manage company social media and marketing.
Outreach to influencers and potential marketers of our
product online.
Grow the company's social media account and ensure
posts are relevant.
worked with content writer for SEO purposes
PROJECT MANAGER (WFH)
Sitetoolset LLC
Feb 2016 - June 2019
Managed multiple campaigns and ensure project
delivery on time
Coordinate and worked closely with the developers
based in India
Ensure proper communication with our clients who are
based in USA
Quality testing and documentation of testing results to
ensure that the work is done properly by our technical
team.
DEPARTMENTS
EXPERIENCE
- Operations
- Sales
- Marketing
- Support
TOOLS USED
- Slack
- Skype
- Redbooth
- Trello
- Canva
- Hubstaff
- Hootsuite
-Basecamp
-Social media
WORK EXPERIENCE
OPERATIONS MANAGER FOR PHILIPPINES
OFFICE
PC Range Pty Ltd
Jan 2011 - Jan 2016
Directly coordinate with the head office about their
needs and requirements for staffing
interview candidates and orient about the whole
process, process payroll for the team.
Ensure client satisfaction by sending reports and
monitoring their agents in the Phils.
Reports to Australia once a year and join meetings for
new projects
Attends Expo and represent the company by doing
Sales and Marketing in different countries
Directly reports to COO and CEO for project
developments
Works closely with the development team based in
India.
EDUCATION HISTORY
Cert III and Diploma in Early
Childhood and Education
SY 2022 - Present
Southern Cross Education Institue
SUMMARY OF
QUALIFICATIONS
-Strong leadership and
teamwork attributes.
- Excellent time
management skills .
- Experienced Operations
Manager .
- Excellent organizational
skills .
- Based in Melbourne CBD
- Currently undergoing Cert 3 in ECE and will progress to
Diploma. This is due to the curriculum change in ECE in
2021.
Advance Diploma in Leadership
Management
Diploma in Early Childcare and
Education
SY 2019 - 2021
ATQ College
- Based in Sydney Australia
- Gained extensive training and successfully accomplished
all subjects that helped me gain more insights in
Management, Planning and Operations.
BSBA Major in Marketing
SY-
Far Eastern University
- Based in Manila, Philippines
- Gained my degree in Business Administration with Major
in Marketing
