Sheen Marie Bolanos

I have been in the customer service industry for almost 9 years now and I have a 3-year experience as an Order Processing agent that specializes on fulfilling flight ancillaries online or over the phone which made me familiar with airline communication and various OTA policies/rules.

I am also knowledgeable in the following tools:

• Airline portals
• G Suite
• Slack
• Retool

I have an excellent time management skill and attention to detail and is familiar with work around to resolve possible website issues.